Product & Client Support

2 weeks ago

Tullamarine, Australia Radiant Recruitment Full time
Diverse client management role, involving office-based support, problem solving, providing solutions and production projects. Tullamarine location.

Tullamarine location

Client and quality focused company

Small, friendly and mature team environment

With a small local office, this company is an independent arm of an international organisation. Providing electro-mechanical products to construction, commercial and industrial industries they take pride in the quality of their solutions.


This company is looking for a Product & Client Support professional to provide clients with product selection, modification and customisation.

This is a broad ranging role which will give you the opportunity to problem solve bespoke solutions.


As this is a small business there may be opportunities to grow within key areas of the business as you progress, though it is important to note that as this is a small business you will be required to perform other activities as required and when it gets busy the business requires all hands on deck.


It is also important to note that this is not an engineering opportunity, rather the technical responsibilities focus on tailoring already existing solutions to client specifications.

As such an engineering degree is not a necessity. Someone who has a technical/trade qualification or who is technically minded will flourish in the role.

Occasional local, interstate and New Zealand travel will be required in this role.

Responsibilities include:

Phone-based client and sales support

Managing key client accounts including new sales, value added services and upselling

Troubleshooting client product and production issues

Overseeing the customisation of electro-mechanical products

Office-based, including back office and client support

Occasional local, interstate and New Zealand travel

Ideally you will have/be:

Technical qualification or tech savvy with genuine interest in learning

Technically minded with ability to problem solve and manage projects

Previous product or client relations experience

Some knowledge of manufacturing, production or assembly environments

Ability to form and build strong relationships with a broad cross-section of people

Process and procedure driven

Valid driver's licence and passport for potential international travel

Strong written and verbal communication skills

For a confidential discussion, please contact Andy Forbes on

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