Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Athena Mortgage Full time
Fast growing, well-funded fintech _

  • Sydney based Role
    Meet Athena, the Home Loan Wrecker


Athena has built Australia's first cloud-native home loan platform, covering the full value chain to acquire, originate, service and fund residential mortgages.

Fintechs targeting mortgages are typically only focusing on a narrow layer of the value chain (e.g. originations), then handing back to legacy bank systems. By tackling the full stack, Athena aims to cut the cost of running a mortgage business by 70% vs. legacy players, providing sustainable advantage.


Athena has raised $200m in equity funding to date in four funding rounds from leading investors including AirTree Ventures, Apex Capital, AustralianSuper, Hostplus, Macquarie Bank, RESIMAC Group, Rice Warner, Square Peg and Sunsuper.

Most recently in October 2019, Athena closed $90m in Series D funding - the largest ever Australia-led venture capital investment round.


The Role

  • Deliver a delightful experience to customers of Athena Workplace Technology by owning support requests and incidents
  • Experiment and design the best experience for staff using the latest Apple hardware with collaboration tools like Microsoft 365 and Zoom
  • Be a game changer and continuous improvement is the game. Be empowered to improve Athena's end user experience and identify support areas for improvement
  • Participate in projects that strategically align to company initiatives focusing on driving self service, automation and preventative solutions
  • In the fast paced fintech that is Athena you will work closely with both the Technology and Business teams to cocreate the best working environment there is
  • Being an SME is one thing and complete the circle by sharing your knowledge with the rest of the Athena by delivering engaging and valuable education sessions

What are we looking for?

  • You love technology, you love talking about it, you love to stand up and educate their peers about it and are hungry to roll their sleeves up and drive all aspects of Workplace into the future
  • You will Ideally have 23 years of work experience performing in fast paced customer facing roles in a dynamic customer first environment
  • You are open minded and have a growth mindset able to familiarise yourself with full of diverse technologies and hungry to learn more
  • You love getting things done, caring about how they get done and the quality of the outcomes you deliver
  • You love to take clean ownership and take pride in delivering improvements end to end for your customers and peers
  • You love to solve problems the right way, at the root cause, and obsess over ensuring customers get the best results possible
  • You know when to ask for guidance, debate ideas, research options and when to roll back your sleeves and get it done
  • You love sharing ideas and work hacks to help everyone be more productive with their toolkit
  • Understanding of the Apple ecosystem, at home and in the office
  • Experience in a technology support role focused on delivering a great technology experience is a must
  • Experience supporting or working with Device Management services such as Jamf, Kandji or others desirable
  • Exposure across Okta, O365, and Atlassian tools would be desirable, but not absolutely essential
  • Working knowledge of Security products such as Netskope and Crowdstrike would be desirable, but not essential

Benefits & Perks

  • Competitive salary & bonus scheme
  • Flexible and casual working environment
  • Loads of support and training
  • Fantastic team culture
**At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

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