Customer Service/admin

2 weeks ago

Wetherill Park, Australia Oceana International Full time

Position Title:
Customer success specialist

About us
Working in the wholesale to retail market, Oceana Intl. is one of the country's top suppliers of party, gift wares, costumes, candles and greeting cards.

Objectives of this role

  • Own the entire relationship with assigned customer lists, including on boarding, retention, and satisfaction
  • Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
  • Develop and maintain customersuccess strategies and best practices, as well as customersupport content, with help from all departments
  • Communicate effectively with potential, new and existing customer & senior managers to better understand customer needs, maximize retention, growth, and sales
  • Maintain existing and new customersuccess metrics and data as directed

Responsibilities

  • Serve as daytoday contact for new customers, on boarding and retention.
  • Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals
  • Facilitate interaction and workflow among project team members
  • Collaborate, problemsolve, and/or strategize with team members on upcoming projects
  • Oversee the sales operation on a customer basis for seasonal orders such following up on orders, provide etas, liaise with customers to place their orders, provide updates to customers, promotions and abnormalities etc
  • Assist with showroom and roadshows to effectively assist customers Face to face to obtain revenue target and increase customer experience. Also assist with preparations.
  • Assist customers with inquiries, prepare quotations, accurately receive and key sales order, send sales confirmation
  • Collect and analyse sales performance and customer related data from various internal and external sources
  • Prepare sales promotional materials and customer communication and proposals
  • Other tasks as directed by management

Required skills and qualifications
- experience in communications, sales, account management, or customer success

  • Strong skills in verbal and written communications, strategic planning, and project management
  • Analytical and processoriented mindset
  • Ability to work effectively across multiple departments in a deadlinedriven environment
  • Active team player, selfstarter, and multitasker who can quickly adjust priorities
  • MUST have intermediate excel skills for data analysis and data entry
  • Wholesale experience desirable

About the role

  • Full time position
  • New in house position
  • Monday to Friday 8.30am 5pm
  • Wetherill Park head office location
  • Onsite and street parking available
  • Amazing team to work with
  • Must have full rights to work in Australia and must be able to work full time hours

Salary:
From $60,000.00 per year

Work Authorisation:

  • Australia (required)

Work Location:
In person

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