Customer Service Officer Traineeship

2 weeks ago


Northern Beaches, Australia HVTC Full time
Northern Beaches, NSW, Australia

  • Gain a nationally recognised qualification while you work
  • Earn an income while you learn
  • Located across Manly, Dee Why, Mona Vale & Avalon

About this opportunity


You will complete a Certificate III Customer Engagement - Business over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with HVTC.

Throughout your formal training and practical experience in the workplace, you will have the opportunity to:

  • Provide high quality customer service to internal and external stakeholders via telephone, in person, online and in writing.
  • Provide high quality, accurate and timely administrative support to internal and external stakeholders.
  • Actively participate in continuous improvement of systems, procedures, organisational culture and cross organisational communication and activities.
  • Use technologies such as computers, computer software, photocopiers and phones to carry out duties
  • Assist in general administration duties that are within the limits of the skills, competence and ability of a trainee

The successful applicant
To be successful in this role, you will need to possess the following capabilities and knowledge:

  • Commitment to both on and off the job training
  • Positive attitude and willingness to learn and develop new skills and knowledge
  • Excellent customer service skills
  • Strong organisational skills and the ability to multitask
  • Strong interpersonal, verbal and written communication skills
  • Ability to operate various technologies i.e. computer, phone, computer software
  • Current National Police Check (or willingness to obtain)

About HVTC Group
HVTC Group is an expert in the employment and training of apprentices and trainees. We believe skills change lives and that apprenticeships and traineeships can open doors to incredible careers. This is why we partner with businesses to match the right person with the right career.


During your traineeship, you'll be employed by HVTC Group and will have the opportunity to work directly with our Host Employer, Northern Beaches Council.

We'll provide you with ongoing mentoring and support to help you achieve your career goals and unleash your true potential.


What's in it for me?


Being a HVTC trainee opens the door to working for industry leaders via our key connections with major local employers.

Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income


Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards and counselling.


How to apply

What else is involved?
If you have any questions about this role, please contact Michael Schipp on

Applications close 2nd June 2023.

Type:
Traineeship

Category:
Finance, Insurance & Business Services - Business Administration

Reference ID:
MS000710

Date Posted: 05/05/2023

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