Rostering & Administration Assistant

2 weeks ago


Ballarat, Victoria, Australia Employment Hero Full time

The Support People are looking for a Rostering and Administrator superstar to join our team in either Ballarat or Bendigo.

The position is Monday to Friday fulltime contract position, this could lead to permanent work.


We are a leading registered NDIS provider in regional Victoria and Queensland, creating an inclusive world where people with disability live the life of their choosing with our support.

The Rostering & Administration Assistant is a key support role for the delivery of our NDIS Participant services and plays an integral part in ensuring our participants receive an exceptional experience.


You will:

  • Fulfill the daytoday rostering requirements
  • Provide accurate support information and shift details to ensure support workers can perform their role.
  • Ensure the accurate entry of shifts, leave and mileage into the CRM rostering tool.
  • Answer, screen and forward incoming calls.
  • Prepare and coordinate Participant Service Agreements.
  • Administer the client intake process.
  • Provide timely solutions to participant queries and complaints.
  • Perform high quality administrative duties in a highvolume environment.
  • Perform other duties consistent with the position.

What you will need:

  • Experience in rostering or scheduling high volumes of services utilising electronic rostering systems.
  • A motivated selfstarter who takes pride in providing exceptional service and support.
  • A willingness to learn.
  • Friendly personable demeanour.
  • Excellent verbal and written communication skills.
  • Great time management skills and the ability to prioritise your workload.
  • Excellent attention to detail and the mathematical ability to calculate costs of services.
  • On the job training specific to NDIS can be provided.

Screening and external authorisation requirements:
NDIS Worker Screening Check clearance.


Completion of NDIS Quality and Safeguards Commission Worker Orientation Module 'Quality, Safety and You', and provision of a copy of the certificate of completion.


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