Indigenous Connection Team Manager

2 weeks ago

Bedford Park, South Australia Westpac Group Full time
Join our Customer Care Team dedicated to supporting Indigenous Community Customers.

  • A unique opportunity for an experienced Team Leader
  • Work in Bedford Park, Monday
  • Friday 9:00am 6:30pm CST.

How will I help?


As the Team Manager of the Indigenous Connection Team (ICT), your role will be to support and guide a team of Bankers to be the best they can be in their day-to-day roles by connecting with them through a genuine interest in helping our Indigenous customers and creating opportunities.


This is achieved by side-by-side coaching, regular 1:1's, call monitoring, feedback, compliance conversations, and always leading by example delivering on our Own the Moment Framework.

You will work with the Indigenous Operations Managers and internal stakeholders to identify gaps in performance and risk and take accountability for complaints.

You will be responsible for the further development of your team and future career aspirations within Indigenous Banking or the wider group, and help your Bankers reach their goals.


What do I need to succeed?

  • Assist the Indigenous Operations Manager to deliver on the performance expectations for the Indigenous Connection Team and the wider business.
  • Work with internal stakeholders to execute plans to address identified performance gaps and assist in delivering on both local and national business performance initiatives.
  • Be responsible for the development and career planning of their Bankers through regular 1:1's and career conversations.
  • Have behavioural and performance conversations with direct reports.
  • Drive customer experience and employee engagement through facilitating team meetings, delivering strategic communications, and arranging of team huddles and sales meetings.
  • Drive a sales culture by embedding the sales conversation framework.
  • Facilitation of any onboarding activities for new recruits and on the job learning that is required for a Banker to become fully proficient in their role.
  • Be hands on in the recruitment process as well the leave management of existing team members.
  • Be responsible and take accountability for complaints.
  • Collaborating with the Westpac Remote Service Team in their planning and executing of community trips to ensure sufficient ICT support during community visits.
  • Continually leverage effective relationships with external stakeholders to identify opportunities and achieve growth and inclusion in Indigenous communities.

What's in it for me?

Under Westpac Group's Employee Banking Benefits program, you and your family can look forward to valuable savings available on a wide range of Westpac banking products - from discounts on loans, bonus interest rates on deposits, reduced interest rates on credit cards and much more.

We can also offer you; career development plans, as well as an Inclusive team atmosphere where life-long friendships can be made.


  • At The Westpac Group, we have a vision to be one of the world's great service companies this means helping our people, customers and communities to prosper and grow. We aim to be leaders in diversity, flexibility and as an equal opportunity employer._

  • Indigenous Call Centre Banker

    2 weeks ago

    Bedford Park, South Australia Westpac Group Full time

    Team dedicated to support our Indigenous Community Customers Based in Bedford Park, starting May 2024 Full time paid training provided, multiple permanent positionsHow will I help?Through our dedicated phone-based business, you will be part of a team of community minded bankers who make a difference to our customers by understanding who they are and what...

  • Indigenous Production Worker

    2 weeks ago

    Regency Park, South Australia Indigenous Workstars Full time

    With a large portfolio of food and beverage brands, Our client in Australia & New Zealand employs more than 1500. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith's Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands. Our client was recognised as a Top Employer in both Australia and...

  • Team Leader

    2 weeks ago

    Bedford Park, South Australia Westpac Full time

    Customer Assist Leader – Indigenous Identified Role)Full time | Permanent Bedford Park, Adelaide How will I help? Westpac is always on the lookout for Aboriginal and Torres Strait Islander identified job seekers to Join Our Mob. Are you looking for a career that can really make a difference and have an impact in people's lives? As a Team Leader in...

  • Maintenance Team Leader

    2 weeks ago

    Regency Park, South Australia Team Global Express Full time

    About the roleWe are looking for someone to fill this position who will safely and effectively maintain GE Equipment assets through day-to-day leadership of individual maintenance team ensuring OEM and legislative standards are met. They will work with the Manager to achieve optimum fleet availability and utilisation through team training, efficiencies and...

  • Gardening Team Leader

    2 weeks ago

    Bedford Park, South Australia Green by Nature Full time

    Job no: GXNR9Category: Gardening & LandscapingAbout the Role:Join our team as the new Gardening Team Leader and take charge of horticultural activities and operations across our commercial and council runs. You'll oversee maintenance on a variety of sites, ensuring work is completed according to client schedules. This role offers a competitive hourly rate,...

  • Consultant O&g

    2 weeks ago

    Bedford Park, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 840659Location:BEDFORD PARKJob status: Short Term ContractEligibility: Open to Everyone Southern Adelaide Local Health Network Flinders Medical Centre Obstetric & GynaecologyJoin the Obstetrics & Gynaecology (O&G) team at Flinders Medical Centre as a Medical Consultant, where you can contribute to the assessment and management of O&G...

  • Team Leader, Customer Assist

    2 weeks ago

    Bedford Park, South Australia Westpac Group Full time

    Team Leader, Customer Assist - Permanent Opportunity:- Bedford Park Location:- **We are seeking an experienced team leader to lead our frontline customer assist consultants**How will I help?As a Team Leader in Customer Assist, you will lead a team of people to continuously grow to deliver effective outcomes the ensure the right solutions for our customers in...

  • Sterilisation Services Attendant Team Leader

    2 weeks ago

    Bedford Park, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 837002Location:BEDFORD PARKJob status: OngoingEligibility: Open to Everyone Southern Adelaide Local Health Network Flinders Medical Centre Surgical and Perioperative Medicine Salary $1, $1,176.50 p.w. (pro rata) WHA6 | Full Time, OngoingLead a key service within our Operating Theatres to ensure the safety of our patients and...

  • Communications Manager

    2 weeks ago

    Bedford Park, South Australia BespokeHR Full time

    Lead the communications strategy, and spread the word about the amazing work of Flinders Foundation. Permanent Full time Position Supportive, valuesbased team environment Leadership position with 3 direct reports, based at Bedford Park (Flinders Medical Centre)About Flinders Foundation:Working together to prevent, cure and care, the Flinders Foundation...

  • Account Manager

    2 weeks ago

    Regency Park, South Australia Team Global Express Full time

    About UsTeam Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea...

  • Project Officer, Indigenous

    2 weeks ago

    Sydney Olympic Park, New South Wales, Australia NSW Government -Office of Sport Full time

    Do you love sport and enjoy working with diverse stakeholders, from government agencies through to grassroots sporting clubs? Do you have a passion for reconciliation and delivering outcomes for Aboriginal communities? Then the Office of Sport has the role for youAbout the roleAs the Project Officer, Indigenous you will work with a broad spectrum of...

  • Case Manager

    2 weeks ago

    Bedford Park, South Australia BT Financial Group Full time

    Full time permanent role based in Bedford Park Flexible work arrangements Strong customer service background requiredHow will I help?The Case Managers are responsible for direct liaison with customers, Executors, Beneficiaries, Solicitors, Advisers, Insurers and the Trustee in relation to claims lodged for Total and Permanent Disablement, Salary Continuance...

  • Pm Operations Supervisor

    2 weeks ago

    Regency Park, South Australia Team Global Express Full time

    About us:Connecting people and communities| Driving eCommerce | Moving Australia & New ZealandWith an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every...

  • Customer Service- Call Centre

    2 weeks ago

    Bedford Park, South Australia Westpac Group Full time

    Multiple full time, permanent roles available in Bedford Park, 6th October Entry level opportunity, open to a variety of customer service backgrounds Full time paid training + Careers opportunities with Australia's oldest bankWho we areWith over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company &...

  • Customer Service

    2 weeks ago

    Bedford Park, South Australia Westpac Full time

    Multiple full time, permanent roles available in Bedford Park, 12th May Entry level opportunity, open to a variety of customer service backgrounds Full time paid training + Careers opportunities with Australia's oldest bankWho we areWith over 200 years of history in helping Australians with their banking needs, Westpac is Australia's oldest company & bank....

  • Family Connect

    2 weeks ago

    Oran Park, New South Wales, Australia Uniting Full time

    About the role:_ This is a full-time (70 hours per fortnight) closed period contact until September 2025, located in Oran Park NSW. _About the opportunity:Uniting is seeking a passionate and dedicated Family Worker for our Family Connect and Support (FCS) program. The FCS program is a holistic, family-centred service designed for children, young people, and...

  • Family Connect

    2 weeks ago

    Oran Park, New South Wales, Australia Uniting Full time

    About the role: This is a full-time (70 hours per fortnight) closed period contact until September 2025, located in Oran Park NSW. About the opportunity: Uniting is seeking a passionate and dedicated Family Worker for our Family Connect and Support (FCS) program. The FCS program is a holistic, family-centred service designed for children, young people, and...

  • Casual Educator

    2 weeks ago

    Bedford Park, South Australia Goodstart Early Learning Full time

    Role: Casual EducatorCentre: Goodstart Bedford ParkSuburb: Bedford Park SAWhat Goodstart can offer you:Better pay - you'll receive above award wages and a casual leave loading allowanceSupportive and friendly team with head office support and excellent resourcesComprehensive induction and training programProfessional development opportunitiesCareer...

  • Manager, HR Business Partnership

    2 weeks ago

    Bedford Park, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 848785Location:BEDFORD PARKJob status: OngoingEligibility: Open to Everyone Southern Adelaide Local Health Network Mark Oliphant Building Corporate and Support Services Salary $125,970 p.a. (pro rata) MAS3 | Full-Time, Ongoing VacancyOur mission is simple but powerful: to build a thriving community by consistently delivering reliable...

  • Advanced Trainee Pain Management

    2 weeks ago

    Bedford Park, South Australia SA Government -SA HEALTH Full time

    SA HealthJob reference: 835045Location:BEDFORD PARKJob status: Long Term ContractEligibility: Open to Everyone Southern Adelaide Local Health Network Flinders Medical Centre Pain Unit Indicative Total Remuneration: $103,223 to $167,562 p.a. (Pro Rata) MDP2 | Full Time, Until January 2027The Flinders Medical Centre Pain Unit utilises specialist pain...