Customer Success Associate

2 weeks ago

Sydney, New South Wales, Australia Coalition, Inc. Full time

About us:

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes.

Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today's hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the role:

Responsibilities:

  • Ensuring prospective and current customers receive the assistance they need from Coalition's sales, security, insurance, and claims teams
  • Educating customers on Coalition's product, as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)
  • Performing administrative insurance functions to keep our growth engine humming
  • Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications:

  • Prior experience in a customer support/customer service role and/or a strong desire to learn
  • Excellent interactive and communication abilities, both written and verbal, especially in customerfacing roles
  • Resourceful, enthusiastic, and a desire to operate in a startup environment if you're looking for an opportunity to learn and expand your skill set, this is the place
  • Prior insurance experience not required, but a plus
  • Incredibly positive attitude. Attitude overcomes all

Perks:

  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)
  • Competitive compensation and opportunity for advancement

Why Coalition?:

We're a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds.

We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.


Coalition's exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We are proud to have been named among Inc.'s Best Workplaces in 2021 and 2023 and one of Fast Company's Most Innovative Companies in 2022.

We're always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom >

Privacy Notice:

Coalition is committed to protecting your privacy. We want you to understand what personal information we collect and how we use it.

We also want you to understand your options regarding our collection, use, and disclosure of such information and your ability to access and correct such information.

As the leading provider of active insurance, Coalition is required to adhere to certain local regulations, including U.S. federal and state laws that protect your information and our use and disclosure of it.

Anti-Discrimination Notice:

Coalition is proud to be an Equal Opportunity employer.

It is our policy to provide equal opportunity to all individuals seeking employment without regard to race, color, religion, religious creed, national origin, age, sex, marital status, ancestry, physical or mental disability, military or veteran status, gender, gender identity, gender expression, sexual orientation, medical condition, genetic information, or any other protected category under federal, state, or local law.

We also prohibit harassment or discrimination of applicants based on the above-protected categories.

This policy covers all aspects of employment, including but not limited to, recruitment, selection, training, promotion, transfer, compensation, demotion, and termination of employment.


Accommodations:

We consider qualified applicants, regardless of criminal histories, consistent with legal requirements.

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