NDIS Supports Coordinator

1 week ago

Brisbane, Queensland, Australia Spinal Life Corporate Full time
  • Competitive remuneration and salary packaging
  • Permanent Part Time opportunity hrs per fortnight)

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We're the largest provider of support services to people living with spinal cord injury in Australia.

We are currently looking for a NDIS Supports Coordinator to join our team. The role is based in our Bundaberg Office

Purpose of the Position:
The purpose of this position is to assist a person with a National Disability Insurance Scheme (NDIS) Plan to achieve their Plan Goals, connect with Supports and Services and strengthen their capacity to manage their funding in the long term. The Support Coordinator will assist an NDIS participant to link up with the service providers of their choice, navigate the disability sector and coordinate their informal, mainstream and funded disability supports.

As a Supports Coordinator you will provide varying levels of coordination support for young people and adults giving consideration to individual circumstances and level of complexity.

What's needed to be successful?
Our high-performing NDIS Supports Coordinators come from a variety of backgrounds and specialisations. We're looking for someone who has:

  • An understanding of the changing government landscape as it transitions from a programmatic approach to a person-centred, commercial context
  • NDIS Support Coordination experience
  • Capacity to swiftly acquire a working knowledge of the range informal, community, mainstream and funded support providers
  • The ability to role model a strength based, client centric approach
  • Demonstrated evidence of taking a solutions-focused approach to solving problems
  • An understanding of, and the ability to anticipate and manage client relationships and expectations; responsive to changes in client needs and expectations
  • Experience working with people with complex needs and managing sensitive customer relationship needs and expectations
  • Skills to analyse and present information drawn from data to management to support decision making
  • Capacity to recognise and respond to potential conflict of interest situations as they arise to ensure that the participant needs are not compromised by business imperatives
  • Sound understanding of good management/leadership practices
  • Ability to travel regionally on an occasional basis
  • A current NDIS Workers Screening (QLD) or be willing to obtain an NDIS Workers Screening check and a Working with Children Check (Blue Card) or be willing to apply for one.
  • A Mental Health qualification & experience working with people with Mental Health conditions is highly desirable.

Why do I want to work at Spinal Life Australia? This is your opportunity to really make a difference – in our team, in our organisation and in our clients' lives. By doing a great job, you'll be assisting our clients to access the support they need in an appropriate time frame to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:

  • Ongoing training and development - we say it because we actually do it.
  • Salary packaging arrangements that can increase your take-home pay
  • Working in a team where your expertise is recognised and your contribution truly valued

For further information regarding the role please feel free to contact Cheryl Varghese, Talent Acquisition Specialist on

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