Ndis Support Coordinator

1 week ago

Brisbane, Queensland, Australia Spinal Life Australia Full time
Woolloongabba location close to public transport, parking, and cafes

  • Salary packaging arrangements that can increase your takehome pay


Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities.

We're the largest provider of support services to people living with spinal cord injury in Australia.

We are currently looking for a NDIS Support Coordinator to join our team. The role is full time based in Brisbane and services regions in Queensland. Travel is regularly required around South-East Queensland.

Purpose of the Position:


The purpose of this position is to assist a person with a National Disability Insurance Scheme (NDIS) Support Plan to put their plan into action and strengthen their ability to manage their own plan in the long term.

The Support Coordinator will assist an NDIS participant to link up with the service providers of their choice, navigate the disability sector and coordinate their informal, mainstream and funded disability supports.


As a Supports Coordinator you will provide varying levels of coordination support for young people and adults giving consideration to individual circumstances and level of complexity.


What's needed to be successful?
Our high-performing NDIS Support Coordinators come from a variety of backgrounds and specialisations.

We're looking for someone who has:

  • A Mental Health or Social Work qualification & experience working with people with Mental Health conditions is highly desirable but not essential.
  • An understanding of the changing government landscape as it transitions from a programmatic approach to a personcentred, commercial context
  • Capacity to swiftly acquire a working knowledge of the range informal, community, mainstream and funded support providers
  • The ability to role model a strength based, client centric approach
  • Demonstrated evidence of taking a solutionsfocused approach to solving problems
  • An understanding of, and the ability to anticipate and manage client relationships and expectations; responsive to changes in client needs and expectations
  • Experience working with people with complex needs and managing sensitive customer relationship needs and expectations
  • Skills to analyse and present information drawn from data to management to support decision making
  • Capacity to recognise and respond to potential conflict of interest situations as they arise to ensure that the participant needs are not compromised by business imperatives
  • Sound understanding of good management/leadership practices
  • Ability to travel regionally on an occasional basis
  • Supply a Covid 19 Certificate of Vaccination as per the Qld Health Direction for workers in a healthcare setting.

Why do I want to work at Spinal Life Australia?
***This is your opportunity to really make a difference - in our team, in our organisation and in our clients' lives. By doing a great job, you'll actually be making sure that our clients receive the support they need in an appropriate time frame to help them live the life that they choose.

  • Ongoing training and development we say it because we actually do it.
  • Salary packaging arrangements that can increase your takehome pay
  • Real work/life balance including accrued monthly days off and the ability to purchase extra leave.
  • Working in a team where your expertise is recognised and your contribution truly valued. We have BBQ's, big team meetings and regular round tables where we celebrate our successes
  • Convenient Woolloongabba location close to public transport, parking, and some really good coffee shops
For further information regarding the role please feel free to contact Cheryl Varghese, Talent Acquisition Specialist - Allied Health & Corporate Services on

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