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National Customer Service Coordinator
1 week ago
Job no:
751445
- Work type:
Full time
Location:
Erskine Park - NSW - Australia
- Applications close:
Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia's biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.
What does the job look like?
The National Customer Service Coordinator will be responsible for delivering best in class communication, administration, and overall service standards to all our customer
Key Areas:
- Manage customers' accounts by performing general customer service tasks, in addition to ensuring all customer orders are processed in a timely and accurate manner.
- Promptly respond to customer enquiries, as well as resolve product or service problems that have been raised by the customer.
- Ensure paperwork flow procedure is adhered to in an effective and timely manner through development of simplified workflow processes.
- Assist with weekly key performance reporting and analysis to create an efficient and costeffective administration operation.
- Managing and tracking orders from receipt to delivery
- Ensure that systems are in place to comply with relevant customer and regulatory requirements, whilst incorporating the site Standard Operating Procedures (SOP)
You are a team player that can manage various stakeholders and prioritise tasks against tight deadlines in a fast-paced environment
You can demonstrate:
- Experience in a customer service or support function
- Sound communication and organisation skills, to manage the expectations of various stakeholders within the business
- Experience using SAP TM or similar systems for revenue processing
- Proficiency in Microsoft Office programs, such as Word and Excel
- Precious experience within logistics is highly desirable
Further information
You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
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