Delivery Lead

1 week ago

Brisbane, Queensland, Australia Flight Centre Travel Group Full time

Ciao, Olá, こんにちは, Bok

Flight Centre Travel Group is in search of a Delivery Lead to join our team. In this role, you will lead the execution of the Delivery Lifecycle, working across teams as the Agile Champion, focusing on each stage of the lifecycle - from sizing work to test strategy execution, ensuring overall efficiency in each iteration. Your main goal is to ensure smooth delivery processes aligning with our customer-centric approach and business objectives.

What you'll enjoy...

  • Explore destinations on your bucket list with travel and accommodation discounts.
  • Participate in the Employee Share Scheme through Equate Plus.
  • Access in-house financial and health services, a 24/7 gym, and a newly renovated end-of-trip facility.
  • Receive continuous training and professional development through the Flight Centre Landing.
  • Global career opportunities within our network of brands and businesses.
  • Engage in Corporate Social Responsibility initiatives through the Flight Centre Foundation and Brighter Futures programs.
  • Attend various social events for networking, celebrating wins, and simply having fun.

What you will do...

  • Lead direct reports to ensure high-quality output in accordance with delivery lifecycle KPIs.
  • Manage delivery lifecycles across multiple work streams.
  • Collaborate with Team Leads, cross-functional teams, and internal stakeholders.
  • Organize sprints and ensure timely delivery of priorities.
  • Assist teams in optimizing release pipelines through structured sprints.
  • Effectively communicate progress, metrics, and capacity to all stakeholders.
  • Assist in requirements gathering and assessment, continuously improving workflow in and out of the teams.
  • Facilitate agile practices and ceremonies.
  • Support projects with coordination and project management as needed.
  • Develop strong relationships with internal customers, stakeholders, and teams to ensure smooth and customer-centric delivery.
  • Coach teams in delivery, risk, and issue management, actively working to remove obstacles and distractions.
  • Lead Salesforce projects, managing technical resources and acting as Scrum Master across multiple work streams.
  • Evaluate risks, issues, and their impact on solutions and delivery commitments in coordination with the Project Manager.
  • Oversee the technical delivery of Salesforce projects across multiple brands within FCTG, ensuring timely and high-quality delivery.
  • Lead the development of plans for reviewing and managing work throughout the development lifecycle, ensuring milestones are met and addressing key issues.
  • Develop and maintain status reports and project-related documentation.

Who you are...

  • Experienced in applying Lean and Agile methodologies.
  • Demonstrated experience in program and project management, handling multiple projects simultaneously.
  • Leading diverse Agile technology teams to deliver continuous value.
  • Over 5 years of experience in Salesforce delivery, focusing on Sales Cloud and Service Cloud.
  • Strong leadership, communication, and collaboration skills, effectively working with stakeholders, vendors, and internal teams globally.
  • Certified Scrum Master and/or Agile Methodologies.

We value you...

Flight Centre Travel Group is dedicated to fostering an inclusive and diverse workplace that supports your unique identity, creating better and safer experiences for everyone. We encourage you to be yourself, promoting inclusivity and collaboration. We appreciate you.

Who we are...

Since our inception, our vision has been to make the world accessible to those who wish to explore it.

As a global travel retailer, our team members come from diverse backgrounds, spanning across 20+ countries and beyond; together, we are a family known as Flighties.

Irreverence. Ownership. Egalitarianism.

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