Opportunities for Case Management Associates and

2 weeks ago


Melbourne, Victoria, Australia Toll Group Full time
Company Description


Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services.

We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.


Job Description:

Flexible Location:
Melbourne, Adelaide or Brisbane.


Due to ongoing growth within the business, several opportunities exist to join our Government & Defence team as a Case Management Associate or a Case Manager in the Melbourne, Brisbane or Adelaide offices.

You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia.

Our team strive to ensure that all ADF Members experience a superior relocation.

These opportunities are a permanent fulltime roles, operating during standard business hours Monday - Friday.

These roles offer job security, career growth and development opportunities, alongside hybrid work arrangements and a positive team environment where you'll feel encouraged to grow.


Your responsibilities will include:

  • Providing administration assistance to a team of case managers in order to deliver a highquality end to end relocation experience to relocating ADF members and their families.
  • Delivering a highquality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
  • Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
  • Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and Client Key Performance Indicators.

Qualifications:

What are we looking for:

  • Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
  • The ability to interpret policy and legislation
  • Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
  • Strong attention to detail & time management skills
Additional Information

Be Connected


With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way.

There are countless opportunities to learn and make a real impact in shaping our industry's future. Grow with diverse challenges amongst a friendly and inclusive global culture.

Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it's what makes our possibilities endless.


To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.



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