Associate, Kyc Services

1 week ago

Sydney, New South Wales, Australia Westpac Institutional Banking Full time

How will I help?
Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division.


Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers, stakeholders and products.


The Customer Lifecycle Management (CLM) Know Your Customer (KYC) Team is responsible for reviewing client files in accordance with local regulatory requirements and Westpac's Global Standards to facilitate the business' KYC obligations.


As an Associate you will be a part of the Customer Lifecycle Management Operations Hub and will work directly with the customers, business, other operational teams and Financial Crime Compliance.


Responsibilities are but not limited to:

  • Prioritising the on-boarding and periodic review of customers and preparing client-specific KYC-related analysis and completing Customer Due Diligence.
  • Demonstrating the ability to adapt timely and adequately to the new Anti-Money Laundering (AML) policies, processes, system knowledge.
  • Engaging and working with business units to assess documentation requirements for customers.
  • Interacting with clients and Relationship Managers to obtain KYC and other compliance information and documentation and with the Financial Crime Compliance team for escalations pertaining to client file reviews.
  • Ensuring inputs into Active Operations Management (AOM) and Error Capture (IORAF) platforms are timely, consistent and accurate.
  • Identifying opportunities to improve risk mitigation by tightening controls and procedures.
  • Identify opportunities for system and process enhancements and working closely with Management to work through cost versus benefit analysis and delivery plan for implementation and own delivery where agreed.

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?


You will have strong interpersonal and communication skills and be able to articulate well at all organisational levels and across jurisdictions.

A strong analytical and control focused mindset with a good understanding of regulatory and reputation risks, excellent organisational skills and attention to detail with the ability to work and make decisions in a fast-paced environment.


This is a fantastic opportunity for an energetic and motivated individual who can work well inside a group and broadly across an organisation, to be a part of a large Customer Lifecycle Operating Hub within CIB supporting the Institutional Bank.


What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills.

As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs.


How do I apply?
Start here. Just click on the
APPLY button.

Do you need reasonable adjustments during the recruitment process?


At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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