Consultant Collections

2 weeks ago

Sydney, New South Wales, Australia NAB - National Australia Bank Full time

Work type:
Permanent Full time

Location:
NSW- Sydney CBD

  • Be supported to grow your career at NAB
  • Make a genuine difference through the work you do
  • You'll have support to develop, and our encouragement to explore

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life.

When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return.

You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.


For more than 30 years, Medfin has supported doctors, dentists, vets and allied health professionals with financial solutions, letting them concentrate on patients, not paper work.

We offer expert business and personal finance solutions, and work around practitioner's busy schedules. A true market leader, Medfin prides itself in providing exceptional and efficient service to its clients.

It's a good time to see what more you can find at NAB as a Consultant Collections.

The role:


You will lead the Medfin Collections team coordinating in-house debt management and collection of over limit and out of order accounts.

Supporting Collections Associates with credit knowledge and constructively authoring recommendations.


You will have the opportunity to lead the debt management strategic direction for the business through the implementation of product policies, strategies and procedures.

Develop relationships both internally and externally with a focus on building the brand reputation of Medfin and NAB.

You will proactively manage risk to ensure required compliance and operational risk standards, policies and procedures are adhered to.

The role and Day to day will include:

  • Oversee the team's management of categorised files and provide recommendations to appropriate DCA holder
  • Manage a portfolio of delinquent accounts which includes proactively working with customers, and where appropriate implementing the recovery strategy (which may include legal recovery through Medfin's legal service provider)
  • Actively work with internal and external stakeholders to achieve optimal outcomes for the Bank
  • Ensure all Debt Management obligations are adhered to through a robust control environment, including adherence to internal and external turnaround times.
  • Assist with authoring/updating process documents

What you will bring:

  • Significant experience with managing delinquent accounts preferably associated with commercial loans
  • Experience and sound understanding of the legal recovery process (enforcement)
  • Exposure to categorised files business credit and/or business lending preferred
  • Expertise with insolvency related matters and debt management guidelines
  • Ability to analyse complex and detailed financial and nonfinancial information
  • Sound understanding of risk obligations and knowledge of how to replicate compliance
  • Experience and understanding of hardship processes, including regulatory requirements.
  • Strong written and oral communication skills
  • Strong interpersonal and people skills with an ability to engage stakeholders and empathise with customers

Make a difference through your work
At NAB, we work together to deliver exceptional outcomes that exceed our customers' expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking.

Our colleagues have an impact far beyond work, and you'll be part of a team that is helping to solve some of society's biggest challenges.


A diverse and inclusive workplace works better for everyone.
At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of.

We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits.

We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.

For more information, please click here.

Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note un

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