Guest Service Agent

2 weeks ago

Sydney, New South Wales, Australia Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

Schedule Part-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Are you curious, outgoing and warm? If so, Pier One Sydney Harbour is looking for you to join our team


We believe in the power of personality and style to deliver min-blowing service to our guests, rather than following a standard hotel script.


Whether you are an experienced industry professional or a newcomer eager to learn and grow, our pier presents endless opportunities for motivated and skilled individuals.

Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier.


Pier One Sydney Harbour is not just a workplace: it's a place where you can showcase your talents and make a real impact on our guest's experience.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Some of your Key Responsibilities:

  • Assist guests arriving and departing the hotel through the check in and departure process.
  • Handle general enquiries, delivering a mindblowing service through each guest experience.
  • Build and strengthen relationships with existing and new customers to enable future bookings.
  • Support your curious, outgoing and warm office team in general operational tasks.
  • Take guest reservations and perform cash handling & credit card responsibilities.
  • Fueled by our love of the hyperlocal, be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations.

Benefits, perks & Rewards:

  • Work in a vibrant bar in a unique location.
  • Free delicious duty meals including one free barista coffee a day
  • Numerous activations and events to connect with your colleagues.
- free In-house laundry for all your work clothes.

  • Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.
  • Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within Marriott group.
  • Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.

What we value for this role

  • High school diploma or G.E.D. equivalent.
  • Experience with OPERA property management system or similar.
  • Full working rights in Australia.
  • Current NSW RSA required.
  • Enthusiastic to escalate your Front Office career.
  • At least 2 year of related work experience.
  • You'll think outside the box and have an openminded personality.
  • Selfmotivated, driven and energized in a fastpaced environment
  • Armed with smart solutions and a cando attitude
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.

Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.

The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.

In joining Autograph Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work,
begin your p

  • Guest Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Corporation Full time

    Guest Services Agent - Full Time Summary About Hyatt: At Hyatt, we focus on transforming jobs into long-lasting careers and demonstrating genuine care for individuals so they can perform at their best. Our approach is rooted in empathy and building meaningful connections. By truly understanding each person's unique qualities, we can create and provide...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Grupo Mantra Full time

    Mantra Chatswood is located in the centre of Chatswood, a thriving business and shopping district, 10km north of Sydney's CBD. The hotel offers contemporary, apartment style accommodation, featuring 165 Studio, one and two bedroom apartments; each stylishly decorated and equipped to cater to all Sydney accommodation travel needs. We are seeking a...

  • Guest Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time

    SummaryAbout Hya At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We have an exciting opportunity for an...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSper hourHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Mantra 2 Bond Street Full time

    Mantra 2 Bond Street offers centrally located accommodation in Sydney's premier shopping and financial precincts, close to Sydney's famed attractions including the Opera House, Pitt Street Mall and Darling Harbour.With a sophisticated sense of cosmopolitan style with over 170 Spacious Executive Studios, One and Two Bedroom Apartments and Three Bedroom...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    Guest Service AgentThis Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.About West HotelWest Hotel Sydney, Curio Collection by Hilton is located near Barangaroo at 65 Sussex Street Sydney. West offers discerning corporate and leisure travellers a truly...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Capella Hotel Group Full time

    Sydney, NSW, AUSHourlyFull TimeAbout Capella Hotels and Resorts.Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer...

  • Guest Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    Travel is a journey. At Holiday Inn, we help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia InterContinental Full time

    InterContinental Double Bay is looking for an experienced Guest Service Agent or someone with hotel experience looking to take that next stepAs a Guest Service Agent, you will be responsible for providing exceptional customer service to hotel guests during their stay. You will handle all guest interactions with professionalism and courtesy, ensuring their...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Crowne Plaza Hotels & Resorts Full time

    Are you a people person with a passion for hospitality? Join our team at Crowne Plaza Darling Harbour Sydney as a Part-Time Guest Service Agent and be the welcoming face for our guestsWhat You'll Do: Greet and interact with guests upon arrival Assist with checkins, checkouts, and reservations Handle guest inquiries and provide directions and explanations of...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia MPC Moving Picture Company Full time

    Company DescriptionHotel Woolstore Handwritten Collection, one of Sydney's top heritage hotels, situated in Darling Harbour, combines rich history with modern design. The hotel features industrial-chic interiors adorned with contemporary art.Originally built in 1888, Hotel Woolstore 1888 is the fourth oldest wool store surviving among 21 in Sydney. Renovated...

  • Guest Services Agent

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    **This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.West Hotel Sydney is a seven day a week, 24hour a day business and you may be required to work during any of these operating times at consultationAbout West HotelWest Hotel Sydney, Curio Collection by...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Crystalbrook Collection Full time

    Be part of a collaborative and motivated team and enjoy career growth. Part Time position 20/25 hours per week Entitlement to market leading benefits including 50% F&B DiscountsThe OpportunityWe are looking for a motivated Guest Service Agents forCrystalbrook Albion in Surry Hills. Reporting to the Front Office Manager, you will understand the importance of...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Handwritten Full time

    Job DescriptionWe are seeking an enthusiastic and confident Guest Service Agent to help us deliver unforgettable guest experiences. We're here to bring a twist to hospitality, giving each guest the so-good satisfaction of having found a gem. And how do we ensure gem status? Guests will find (and seek) their singular touches from our hosts. Think a welcome...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Hilton Full time

    Before you get started Yes, we do have theBEST Team Member Travel ProgramwithHUGE discountson hotel rooms for our Team MembersWhy you will love working for Hilton Access to the world's best Team Member Travel Program with highly discounted rates Discounts of up to 2550% on products and services in participating Hilton outlets Comprehensive training and...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Holiday Inn Full time

    Travel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia AccorHotel Full time

    Company DescriptionPullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in Circular Quay, a stone's throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    Company DescriptionPullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in Circular Quay, a stone's throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Handwritten Full time

    Company DescriptionHotel Woolstore Handwritten Collection, is one of Sydney's finest heritage hotels. Nestled in the iconic Darling Harbour, our property combines rich history with contemporary design, offering guests a unique experience of industrial-chic interiors adorned with modern and pop art.Originally constructed in 1888, Hotel Woolstore 1888 is the...