Guest Service Agent

1 week ago

Sydney, New South Wales, Australia Holiday Inn Full time
Travel is a journey. We help make it a joy.


Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.

So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You'll also create the warm atmosphere that makes our guests feel at home in any location. You'll have ambition, talent and obviously, some key skills.

  • The right to work in Australia
  • 1 year previous experience in a Front Office or Guest Services related role
  • Qualifications in Hotel Management and/or Hospitality related field preferred
  • Experience using Opera Property Management System is highly regarded


 Literate and techsavvy
  • You will need a good grasp of reading, writing, basic maths and computers


 Articulate
  • A great communicator, you will be warm, welcoming and easy to talk to
  • Savvy problemsolving skills that will turn potential issues into opportunities
  • A team player, ability to work in a fastpaced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required
  • Flexibility to work a 24/7 rotating roster nights, weekend and public holiday shifts are all part of the job


Join us and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.


You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform.

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