Spare Parts Specialist

2 weeks ago

Sydney, New South Wales, Australia Talent Focus Full time

Job Summary:

  • Manage daily relationships with all mobility customers to ensure they receive top-notch customer service, including promptly responding to Spare Parts RFQ's
  • Support Division team members in handling Opportunity-to-Order and Order-to-Cash processes for optimal business outcomes and customer satisfaction

Responsibilities & Duties:

  • Prepare and share Spare Parts quotes with updated prices and lead-times
  • Ensure efficient processing of Spare Parts orders from receipt to delivery and invoicing
  • Oversee customer order banks and Spare Parts deliveries to meet customer satisfaction goals and KPIs
  • Track and report on direct Spare Parts sales delivery performance, revenue, and profitability
  • Address and resolve customer Spare Parts quality concerns
  • Verify and process purchase orders in line with company policies
  • Complete daily invoicing of Spare Parts and component sales
  • Assist in internal and external Spare Parts planning to boost market share and optimize stock rotation
  • Contribute to Spare Parts Growth beyond Traditional Product Line
  • Manage key customer accounts
  • Generate and share weekly expediting reports with customers on updated ETAs

Relationships and Authority:

  • Reports to National Parts & Service Manager
  • Maintains positive relationships with Customers, Sales, Operations teams, Company branch staff, and other relevant personnel

Qualifications and Experience:

  • Experience in Customer Service (online and face-to-face)
  • Prior involvement in Spare Parts sales/distribution operations
  • Strong organizational skills
  • Intermediate Excel Skills
  • Previous ERP experience
  • Positive attitude with a strong work ethic and customer service focus
  • Mechanical knowledge and aptitude are advantageous

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