Business Support Operations Officer

2 weeks ago

Brisbane, Queensland, Australia Great Southern Bank Full time
The Business Support Team is here as the banks "phone a friend".

We work to guide the Frontline and Operations teams through questions on product knowledge, procedures, incidents and systems they face daily.

We champion the use of procedures, processes with a focus on educating the wider business on how and why we do things as well as where that information is.


As a Business Support Operations Officer at Great Southern Bank, you are responsible for delivering the best experience to our team members when they need a helping hand.

You will be an agile team member with a focus on service and wanting to be an expert in your field, others will seek your guidance and support.

You are flexible and willing to shift focus numerous times throughout a day while maintaining a high-quality standard. Escalation and identification of opportunities to improve and refine internal processes will be part of your BAU. Working with the Business Support Lead, you will provide insights into hot spots and blockers.

About you

  • 12 months experience in the Financial Services or related industry with branch and frontline experience highly regarded.
  • Strong customer service ethic and the ability to successfully establish and maintain effective relationships.
  • Strong time management skills with the ability to meet and exceed set KPIs and SLAs.
  • High level of computer literacy with a proven ability to adapt to new digital/system environments.
  • Customer driven and motivated to deliver excellence in all you do.
  • Practical, tactical, critical and considered while keeping the big picture and organisational impact front of mind.
  • A quick learner who thrives on knowledge gathering and problem solving.
  • Organised, love working at pace, at times managing multiple priorities.
  • A team player, aware of your weaknesses and delivering based on your strengths.
  • Always demonstrating integrity, honesty and transparentise in all you do.
  • Ready to lean in to support other teams when needed and have a cando attitude.

What's in it for you?
We want you to make an impact.

You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.


You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater.

You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture.

To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing.

We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options.

Read more about these exciting benefits on our careers site

  • At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
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