Booking Officer

1 week ago


Brisbane, Queensland, Australia Queensland Health Full time
About the role

  • The purpose of this role is to provide an efficient administrative support service to the Metro North Virtual Emergency Department (MN VED) clinical staff and patients with a high level of customer service, through a virtual and telecommunication platform, by demonstrating empathy, respect, teamwork and compassion. This position may be required to work across a 24/7 roster within the Virtual Emergency Department, with the ability to complete some hours from a suitable alternative location in line with the departmental business rules.
About you

  • Respect demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times.
  • Teamwork collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services.
  • Compassion is patient / client focussed, demonstrates selfawareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients.
  • High Performance is action oriented and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders.
  • Integrity demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard.
Benefits when working for us

  • Rewarding career and development opportunities across a wide range of clinical and nonclinical areas
  • Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy worklife balance
  • Flexible working arrangements and competitive salary rates with annual incremental increases
  • Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Job ad reference number:
MN487048 Close date: Monday, 22nd May 2023

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.


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