Bookings and Events Officer

About Aligned Leisure Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond's health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales. At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you. The Bookings and Events Officer will coordinate all bookings for the Albury Wodonga Aquatics Facility contract, with a specific focus on the development of relationships with all permanent user groups and sporting clubs. This position will also coordinate all internally operated programs, competitions and party bookings including the coordination of staffing and cleaning contractors for all competition-based activities. The Bookings and Events Officer must be available to work a mixture of weekday and weekend shifts. This position will work relentlessly to implement the Aligned Leisure purpose of CONNECTING TO THRIVE AND WIN, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team. KEY RESPONSIBILITIES: 1. Coordination of facility bookings · Perform all administrative tasks required in the booking and use of all facilities, including but not limited to, processing booking requests, maintaining all booking calendars and generating invoices. · Liaise with hirers and service delivery staff to ensure the facilities are setup for programs as required. · Work with all clubs, user groups and casual hirers throughout Albury Wodonga, ensuring maximised use of all facilities. · Coordinate hire allocations across all facilities, ensuring the completion of hire agreements in line with requested use. · Assist with the growth of clubs, user groups and hirers, leading to increased booking requests. · Work in collaboration with Wodonga Middle Years and Catholic College ensuring that all courts are maximised throughout school term dates at Wodonga Sports and Leisure Centre. · Always maximise stadium and facility occupancy. · Ensure our Point-of-Sale system always reflects all bookings. 2. Internally operated programs and competitions · Ensure adequate support for the development of internally operated competitions such as netball, Wodonga Basketball Association District Competition and Tournaments, Indoor Hockey, Ultimate Frisby, Skating groups, Badminton and Volleyball bookings in addition to casual stadium bookings. · Coordination of staffing and for all internally operated programs and competitions. It is expected the Bookings and Events Officer will be onsite to ensure oversight of these programs throughout all competition times. 3. Events · Continually strive for new and engaging regional events across all Albury Wodonga Aquatic Facilities. · Coordinate and assist the Albury Wodonga Aquatic Facilities in delivering large scale events across all facilities. · Work in partnership with Albury and Wodonga City Council's to maximise facility use throughout all events. · Working with the Head of Fitness and Community Engagement ensuring strong relationships are developed with all Albury Wodonga schools to attract competitions and events to be held at the facilities. 4. Customer service desk responsibilities · Assist in providing the frontline service for all facility programs and services. · Proactively address all enquiries, ensuring that suitable outcomes are provided to each individual customer/user. 5. Outstanding service delivery to all customers and stakeholders · Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying these opportunities and you will always ask "How would I want a member of my family treated in this situation?" · All Aligned Leisure staff will understand and deliver on our customer charter and service promise

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

· Experience in delivering exceptional customer service.

· Event management and planning experience (Preferred)

· Current First Aid and CPR certificate.

· Working with Children Check.

PERSONAL ATTRIBUTES:

· Customer focused.

· Enjoys building relationships with people/user groups.

· Understands/enjoys the Sports and Leisure Industry and motivated to serve Aligned Leisure and the Albury Wodonga Aquatic Facilities.

· Relentless in their approach to optimising facility usage/occupancy.