Visitor Engagement Coordinator

7 days ago

Healesville, Victoria, Australia Zoos Victoria Full time
  • Based at Healesville Sanctuary
  • Join the Visitor Engagement team
  • Ongoing Full time position starting August 2024
  • Band 4 working Monday to Friday $80,942 plus 11% superannuation

Zoos Victoria operates four landmark zoos, Healesville Sanctuary, Kyabram Fauna Park, Melbourne Zoo and Werribee Open Range Zoo. Victoria's zoos are made up of passionate, energetic and driven employees committed to fighting wildlife extinction. Every person, from the extensive range of disciplines, plays an important role in helping the organisation realise its vision to become a world leading zoo-based conservation organisation.

The Visitor Engagement Coordinator reports to the Visitor Engagement Manager which forms part of the wider Visitor Experience portfolio charged with the strategic development and daily operations of a conservation-based visitor experience at Healesville Sanctuary.

The Visitor Engagement Cooordinator will ensure that all face-to-face experiences are aligned to Zoos Victoria's Connect, Understand, Act (CUA) Visitor Engagement Model and is the CUA Champion and lead trainer, providing training for all staff. The role has a strong Community Conservation focus and will be responsible for the development and delivery of F2F experiences aligned to our FE27 and Community Conservation Campaigns including meeting community conservation campaign targets and reporting on campaign results.

The successful incumbent will have the following:

  • Bachelor Degree or equivalent in a relevant field and/or training and experience aligned with Visitor Experiences and interpretation or related field.
  • Proven ability coordinating a team and managing performance
  • Experience in presentation training for face-to-face visitor experiences
  • Experience working with wildlife in combination with public programs
  • Experience working with diverse teams and developing and maintaining positive relationships
  • Knowledge of interpretive practices within a zoo or other cultural organisation
  • A passion for wildlife, conservation and the environment
  • Experience in the development and delivery of public programs, presentations and activations

For more information on this role, please refer to the position description below.

Please submit a maximum two page cover letter, and resume by clicking on the 'Apply' link below.

If you have any questions about this role, please contact Jenny Zigmantas, General Manager Visitor Experiences

Applications close Wednesday 19th June 2024 5:00 PM.

Zoos Victoria welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via or visit for more information.

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