Senior Customer Care

2 weeks ago


Melbourne, Victoria, Australia Six Degrees Executive Full time
THE COMPANY:
Join a global FMCG business with a thriving portfolio of household name brands, this is a certified Great Place to Work who are committed to providing quality, Australian-made products to families around the globe.
In a hands-on and business critical role working deeply within the supply chain operations and informing key decisions around supply chain and customer service excellence.

THE ROLE:

Reporting to the Logistics Operations Lead, and as part of the wider Customer Care and Logistics ANZ team, day-to-day this role will include;
Managing the customer order process from end-to-end, including order processing, logistics coordination and reporting. Building effective relationships with key stakeholders across the business. Including 3PL partners, manufacturing facilities, export providers and internal stakeholders. Identifying, communicating and implementing process improvements and upholding operational excellence with a customer-first mindset. ABOUT YOU:
You will have a curious mindset, ask questions and challenge the status quo.
Previous experience in a similar role with a FMCG, Pharmaceutical, Chemical, High-Volume SKU or SSL (Short-Self-Life) environment, servicing major retailers. Excellent communication skills, both written and verbal. Alongside the ability to tailor your communication style to those you are engaging with Proficiency working within ERP systems and various reporting (Excel, PowerBI) Commitment to continuous improvement and confidence in identifying and communicating areas for improvement. WHAT'S IN IT FOR YOU:
Join a global business with an outstanding portfolio of household name, instantly recognisable and much-loved brands.
Certified Great Place to Work Hybrid working (2 days in office, 3 from home + 1 social Thursday/mth) Half-Day Fridays every week Modern offices in the Inner-East Significant focus on professional development and diversity in roles New product launch days, trials, and discounts NEXT STEPS:
If this sounds like the right role for you, APPLY NOW via the appropriate link. Candidates will be contacted via phone or email regarding next steps.
Any further questions can be directed to Jessica Hickey, Consultant – Supply Chain and Logistics at Six Degrees Executive on

Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

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