Contract Manager

2 weeks ago

Essendon, Australia Leidos Airborne Solutions Australia Full time
Company Description


Leidos Airborne Solutions Australia provides aerial surveillance services under contract to the Australian Border Force as the largest civil maritime surveillance operation of its kind in the world, and a search-and rescue capability across nearly 10 percent of the earth's surface under Australian Maritime Safety Authority.


Job Description:


The Contract Manager is a customer service focused role and serves as the main point of contact between Airborne Solutions and the nominated client.

As part of the Leidos Airborne Solutions Senior Leadership Team, the role is also responsible for engaging with the key stakeholders to enhance and grow current contracts, as well as developing new leads for future business.


Key Responsibilities include:

  • Hold Safety as a core value and contribute to the achievement of a Zero Harm and an incident / injury free environment through active participation in all safety programs relevant to the position;
  • Demonstrate and commit to the Leidos values;
  • Ensure company policies and WHS requirements are met;
  • Be the main point of contact between the company and the nominated clients and represent the interests of the nominated clients within the company;
  • Seek to solve problems for the client as they arise, and then work proactively to implement system and process improvements with the responsible departments/functions to prevent reoccurrence of issues.
  • Visit the client regularly to meet key personnel, actively promote Airborne's role, and develop relationships.
  • Assist to develop and capitalise on growth and expansion opportunities with the client and/or other projects;
  • Oversee the daytoday running of the contract to ensure safe, contractually compliant and efficient operations.
  • Coordinate any agreed weekly, monthly and quarterly client meetings, compiling required information for the reviews, and tracking company actions from the reviews.
  • Develop and maintain tools to analyse and produce reports on contract performance, ensure that timely reporting to the Vice President Airborne Solutions of any issues or trends.
  • Develop and facilitate information sessions on contractual workings for Airborne staff and proactively manage the relationship across the various interfaces with the client.
  • Contribute to the management of the contract and budget for the delivery of compliant and reliable services on time and on budget.
  • Report to the Vice President on matters that have a commercial impact on the performance of our contracts and other clients.
  • Identify and champion opportunities for continuous improvement across the contracts/operation.
  • Take the lead role for the stores delivery system development and growth.

In a broader Business Development context, this role should:

  • Develop and maintain a network of contacts and relationships throughout Leidos Australia, within the client organisation and across government (as required);
  • Develop and maintain an awareness of current and emerging business prospects;
  • Manage contract deliverables in conjunction with Head of Operations, Head of Flight Operations and Head of Observer Operations.

Reporting Relationships

  • The position reports directly to the Head of Operations, Airborne Solutions
  • The position has no staff directly reporting to them.

Qualifications:

Previous Experience and/or Qualifications:

  • Australian Year 12 or equivalent (University degree preferred);
  • Degree qualified or equivalent in aviation or business management is strongly desirable
  • Highly experienced in Customer Service Management and team working environments.
  • Understanding of contracts and financial documents;
  • Experience in managing relationships with clients, preferably within the government sector;
  • Excellent skills in communication and negotiation;
  • High level of proficiency at creating and presenting data, trends and variations;
  • Intermediate level of Microsoft Office suite;
  • Knowledge of the Australian aviation market and competitive environment (desirable);
  • Knowledge of the Australian domestic major players and programs within the aviation sector (desirable);
  • Aircrew qualification and experience (desirable).
Additional Information

  • Out of hours work from time to time to meet the requirements of the role;
  • Domestic and international travel as required.

This role requires the successful applicant to be an Australian Citizen and to be holding or be able to obtain a Baseline Clearance.

What You'll Love


Over the last two years, we have successfully adapted our approach to enable everyone - whether working remotely from home, an office or a customer site - to continue to be collaborative, productive and, above all, safe and healthy.


  • Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of cert

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