Service Centre Manager

2 weeks ago

Clayton South, Victoria, Australia O'Brien Glass Industries Limited Full time

We are seeking an experienced, motivated and driven individual for a full time Service Centre Manager role based at Clayton South.

This is an exciting opportunity for a hands and experienced People Leader to join a dedicated team and a World Market Leader within the Auto Glass industry

The Role
The Service Centre is a key leadership position within our AutoGlass team.

Reporting to the Network Area Manager and working with a supportive and experienced senior leadership group, you will bring your genuine passion for delivering quality customer service and lead the team to success.


Key responsibilities include:

  • Manage and maintain stakeholder relationships including customers, insurers, and local suppliers
  • Lead and support the team by setting and meeting key performance indicators within agreed budgets
  • Support the development of all team members by identifying and providing learning and growth opportunities
  • Management of schedules of work to be performed on a daily / weekly basis
  • Commitment to learning, growing and developing your team

What we are looking for


We are seeking the right individual who can take accountability, a true people leader, and someone who will drive outcomes.


Key qualities we are looking for include:

  • Driven business manager and people leader
  • Passion and dedication for business growth
  • Customer focused with a commitment to delivering a firstclass experience
  • Work to budgets and towards key performance indicators
  • Excellent verbal and written communication skills, capacity to develop relationships
  • Strong people management, team leadership and influencing skills

The Perks


O'Brien is committed to giving you fantastic benefits, a platform for development and working with you to grow your career.


To support this, we offer:

  • Work with a supportive senior management team
  • Ongoing reward and recognition programs
  • Learning and development for you to reach your full potential
  • Laptop, phone, and company vehicle or car allowance


As part of Belron, the world's leading glass specialists operating in 35 countries, O'Brien put our customer at the heart of everything that we do.

We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve.

If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.

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