![William Adams](https://media.trabajo.org/img/noimg.jpg)
Service Manager
1 week ago
Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.
Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.
We are currently seeking an inspiring leader to take on the vital position of
Service Manager of our
Clayton branch.
You will be a strong collaborator who thrives under pressure and is focused on HSE, people and our customer's needs.
ABOUT THE ROLE
We have an exciting leadership opportunity for an experienced Service Manager to join our Clayton branch.
Reporting to the Branch Manager, you will be responsible for the management of all service employees and coordination of all operations within the Service Department.
Through effective leadership, the Service Manager will also be ensuring the optimal performance of the service department and take full responsibility for the performance of the service department.
Key responsibilities of this role are to:
- Promoting and delivering a strong culture built on engagement and safety
- Delivering positive financial results for the cost centres you oversee
- Provide support and leadership to your team with a valuesbased approach
- Utilise data to forecast, measure and improve overall department performance
- Maintain customer relationships through exceptional stakeholder engagement and regular customer visits
- Oversee invoicing, Work in Progress (WIP) and warranty claims and prepare reports on these as required
ABOUT YOU
You will be a true leader, who is ambitious and thrives on motivating and inspiring a team of professionals and have relevant industry experience.
To be considered for this role we are looking for the following skills, experience & attributes:
- Proven ability to implement and execute strategy
- Familiarity with Caterpillar (or similar) equipment
- Professional with outstanding communication skills
- Highly developed business acumen skills with the ability to successfully manage customer relationships, budgets, data analysis and compile reports
- Ability to coach others for high performance and manage teams in changing environments
- Tertiary qualifications in business and/ or mechanical trade background will be looked upon favourably
- A strong leadership background, accompanied by advanced negotiation and conflict resolution skills
- Experience in an operational role with proven ability to boost performance
Why work for us?
Joining the William Adams family, you will instantly feel welcome and supported.
You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.
You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
Want to know more?
Call David from our Talent Acquisition Team on with any questions.
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