Operations Specialist

1 week ago

Melbourne, Victoria, Australia InLife Independent Living Full time

The role

We're looking for another operations specialist to join our energetic team. Our focus is on operational excellence as we deliver everyday support across all areas of the business. It is the engine room, and a place to help shape best practice for business support. Does this sound like you? Join us in creating a vibrant and impactful community

About us

InLife is a rapidly growing, financially healthy social enterprise with a vision that all people with disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home.

As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life's choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe we're doing it, one team at a time.

We understand that if we're serious about our vision to transform the experience of disability support (and we are), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, you'll play an important part in making sure we deliver outstanding service.

The role

This is a unique opportunity to join part of a growing team who are responsible for the smooth running of core business activities, including client lifecycle, employee lifecycle, and roster administration as the primary functions. But it doesn't stop there

This is a role where you can use your strengths in processes, problem solving and creativity to partner with our client facing teams and provide high quality and efficient services to enable a truly person first approach for these teams.

If you love the idea of being part of a fun and dynamic team that looks after the operational and administrative support across multiple teams, in a growing and changing environment, then this is the role for you.

Key Accountabilities


Client Lifecycle

  • Support the onboarding of new clients, including all associated documentation
  • Support the client service teams to maintain current and relevant client information
  • Ensure documentation is collected and stored in line with InLife's policies
  • Offboarding clients and closing out all systems.

Employee Lifecycle

  • Support the onboarding of new assistants, including collection and retention of all required certifications
  • Ensure assistants subject to additional and specific requirements are identified and appropriately record in associated systems
  • Ensure assistants retain all required mandatory certifications for the duration of the employment
  • Primary point of contact for queries from assistants throughout the full assistant lifecycle
  • Offboarding assistants and finalising all records in line with InLife's policies

Roster Administration

  • Establishment and maintenance of locations for rostering purposes
  • Overseeing and supporting the forward roster process by liaising with coordinators about clients roster needs
  • Reviewing roster compliance, and escalating concerns to client service teams as required
  • Conducting roster approvals weekly, on a rotating basis, including audit of roster approvals to support payroll
  • Working with finance to support the resolution of payroll related queries and reimbursement payments for staff

Business Partnership and Continuous Improvement

  • Where assigned a local office partnership, ensure that all requests made by the client service teams are addressed in a timely manner.
  • Identify opportunities for improvement across the operations functions, and propose solutions.
  • Support the development of documentation for operational processes.
  • Support ongoing and regular reviews of the documented processes to ensure accuracy and currency



To be successful you'll have

  • Proven organisational and administrative skills and attention to detail
  • Ability to communicate effectively, both written and verbal
  • Competency in understanding HR records management and rostering systems
  • Capability in navigating relevant legislative and Award employment conditions and requirements
  • A 'can-do' attitude coupled with an eye for continuous improvement
  • Tech savvy to feel at home navigating multiple systems each day

Benefits

We offer above-award wages, great benefits and a supportive team culture (plus a strong commitment to birthday cake).

Salary packaging benefits are available too, which can help you maximise your take home pay.

A note about Inclusion

At InLife, diversity and inclusion is part of our DNA. We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.

We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply aren't relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law).

We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we're all ears.

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