Operations Expert

1 week ago

South Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As an Operations Expert in our Business Performance and Governance Team, you'll play a key role to support Group Services in the delivery of digitised business support collateral, and managing a range of critical business support accountabilities including:

  • Development and digitisation of high-quality onboarding, induction and training material + associated practices
  • Optimisation of knowledge management material, centralising, fully digitising and enhancing metadata to drive greater process efficiency for our operations
  • Formalising leadership development avenues, robust succession planning programs and defining career growth pathways
  • Developing Subject Matter Expertise (SME) practices and resources – ensuring critical IP is on tap to support upcoming transformation in Group Services
  • Uplift training and on-boarding operating rhythm

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: 75 Dorcas Street, South Melbourne, VIC 3205

Role Type: Permanent, Full-time (Multiple roles available)

What will your day look like?

As an Operations Expert, your role is accountable for:

  • Supporting the design, development and execution of training material and facilitating training and onboarding sessions
  • Develop existing induction and knowledge management material and build a robust framework and op. rhythm for new entrants
  • Facilitate core learning curriculum for GS Run functions
  • Migrate, Centralise and Digitise all knowledge material ensuring enhanced metadata use to enable simplification and productivity
  • Support to build a robust leadership program utilising existing ANZ material, and augmenting with Payment Operations specific material
  • Build career pathway and succession planning programs
  • Develop fungible and reusable Subject Matter Expertise (SME) resources and networks that can support transformation activity
  • Work closely with a range of stakeholders to deliver outcomes in a timely fashion
  • Support the uplift on training and on-boarding operating rhythm

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Experience working in a high volume, Payments Operations Business, preferably with exposure to multiple facets of the Payments Value Chain (Investigations, Inwards/Outwards Processing, TDs, MIFT etc.)
  • Experience working in a high control, high risk environment
  • Proven analytical and problem-solving capability, able to identify risks and impacts, and make recommendations
  • General Banking/Financial industry acumen, and several years of pertinent experience
  • Strong communication skills both written and oral and ability to present and communicate confidently and effectively with internal stakeholders
  • Self-direction, and a proven ability to set priorities and meet timelines

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 68033.

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