Technical Expert

2 weeks ago

Melbourne, Victoria, Australia Telstra Full time
Employment Type

Permanent

Closing Date

13 Jan :59pm

Job Title

Technical Expert

Job Summary

Job Description:


We are seeking a Technical Expert who will be accountable for the end-to-end support for our Triple Zero emergency services.


  • Work schedule: 24/7 role, rotating roster_
We fully embrace flexibility and choice at Telstra and it's as unique as you.

We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive.

Talk to us about how a role could be flexible for you

ABOUT THE TEAM
Role snapshot


As a Technical Expert for Triple Zero emergency services, you will play a key role in supporting end to end Triple Zero and will contribute to the success of the Wireless & UC team.

Solutions developed will contribute towards an always on and always available service for Telstra.

  • Key components of your role include:_
  • Providing dedicated E2E operational support 24/7 that includes alarm monitoring, detection, response, and prompt action when Triple Zero issues arise
  • Providing a single point of Telstra internal contact for the Triple Zero Answer Points (i.e., call centres), TUSOPA contract team, Regulatory Affairs and Telstra senior management for immediate investigation of Triple Zero incidents
  • Organisational responsibility for the generation, coordination, and internal reporting of Welfare Check Call Lists
  • Manage the activation of the Triple Zero Disruption Protocol as and when required
  • Key internal Telstra contact point for Extreme Event call management strategies
  • Coordinate with Telstra technology and Major Incident Management teams to ensure shortest possible resolution time for Triple Zero incidents
  • Develop the Triple Zero "playbook" and drive continuous improvement to ensure a stateoftheart surveillance and monitoring program for the Triple Zero service
  • Support all components of an IT solution in line with functional and nonfunctional business requirements based on its need in the production environment end to end for Triple Zero.
  • Develop solutions to give support staff visibility and address key concerns for the operations of Triple Zero
  • Provide specialist expertise and consultancy in platform performance analysis and escalated fault finding and resolution
  • Support transition of skills relating to deployment and release processes to operations staff to build internal capability
  • Contribute to the delivery of key products/solutions aligned to customers' expectations (both performance and features) to support achievement of customer satisfaction targets
  • Identification and implementation of automation initiatives that improve service reliability and increase efficiency of operability
  • Facilitate the analysis of service and system performance with a view to identifying possible faults before they impact service levels
  • Develop and maintain relationships with key stakeholders, including Products, Engineering and Operations
  • Develop and implement programmes designed to improve operational efficiency and effectiveness. Collaborate with colleagues in the development and implementation of programmes to be implemented across the team or BU
  • Support the successful delivery of Emergency Alert campaigns and information for Life-Threatening Call Trace requests, e.g., Bushfires, Flooding, Search and Rescue etc. within strict timeframes
Key experience and expertise you would bring to the role would include:

  • Availability to work in a rotating shift roster 24
  • Proven Incident Management experience
  • Understanding of the Triple Zero Eco system
  • Strong networking experience in a largescale Service Provider operations centre
  • Excellent working knowledge of TCP/IP, Routing and switching
  • Essentially, previous experience in an Operational role
  • Excellent understanding of IMS technologies and protocols (e.g., SIP)
  • Broad understanding of networking and database technologies
  • Cross vendor exposure to IP networking hardware and associated vendor operating systems.
  • A passion for Emergency Services and helping the wider community
  • Ability to display strengths in prioritisation and can remain engaged and focused under pressure
  • Customer centric attitude, continuous improvement mindset, thrive in a constantly changing environment and a desire to improve or expand upon the current skills
INTERESTED?

If this position sounds like your type of challenge, please get in touch today.

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.


For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.


  • We're committed to building a diverse and inclusive workforce in all its forms. We encourage

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia Araza Full time

    Who is Araza:Araza is a leading Australian based consulting and services organisation. We partner with our clients to improve their business performance through the implementation and delivery of business and technology projects.Our people are our biggest asset and we want to continue building on our success.At the beginning of the business in 2013, it was...

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia Araza Full time

    Who is Araza: Araza is a leading Australian based consulting and services organisation.We partner with our clients to improve their business performance through the implementation and delivery of business and technology projects.Our people are our biggest asset and we want to continue building on our success. At the beginning of the business in 2013, it was...

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia Araza Full time

    Who is Araza: Araza is a leading Australian based consulting and services organisation.We partner with our clients to improve their business performance through the implementation and delivery of business and technology projects.Our people are our biggest asset and we want to continue building on our success.At the beginning of the business in 2013, it was...

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia Araza Full time

    Who is Araza: Araza is a leading Australian based consulting and services organisation. We partner with our clients to improve their business performance through the implementation and delivery of business and technology projects.Our people are our biggest asset and we want to continue building on our success. At the beginning of the business in 2013, it was...

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia CYOS Solutions Full time

    Application closing date:Tuesday, 28 May 2024 11:59pm, Canberra time (in Canberra)Estimated start date:Monday, 01 July 2024Location of work:VICWorking arrangements:The work is to be performed in Canberra or Adelaide, however Melbourne candidates will also be considered based on candidate's suitability. Candidates will be required to attend Services...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- Hashi Corp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management.These...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- HashiCorp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management. These...

  • Clinical and Technical Expert

    2 weeks ago

    Melbourne, Victoria, Australia TRESP Recruitment Full time

    Build a rewarding career in the life-changing Orthopaedic technology space You will need to show regular success in your career to date You can start in a capital city and move regional for opportunity of a lifetime_Are you an overachieving person looking to break into a technically and clinically rewarding space?__Our client is __offering an opportunity to...

  • Technical Engineering Expert/ Product Owner

    2 weeks ago

    Melbourne, Victoria, Australia Quay Appointments Full time

    Technical Engineering Expert/Product Owner- HashiCorp Vault12 Months contract with possible extensionsBased in ACT / SA/ VICMust have Security NV1 ClearanceThe Technical Engineering Expert will lead, manage, and provide engineering services and support to implement a suite of priority cybersecurity enhancements focused on secure credential management. These...

  • PCB Design Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    PCB Design Engineer (Abundance Of Training Provided) 40, ,000 + Up To 8% Bonus Of Salary + 36 Holiday Days + 6.5% Pension Contribution + Technical Training Including Courses + Progression Office Based - Commutable From Swindon, Cirencester, Wantage And CalneAre you a PCB Engineer, PCB Design Engineer or someone with PBC layout experience within an...

  • Lead Generation Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Expert Telecommunications Full time

    Expert Telecommunications based just outside of the heart of Melbourne, one of Australia's longest standing telecommunications providers.We have recently decided to expand our repertoire of specialities to widen our scope of capabilities.We are proud to announce that we can offer positions starting now, right here within our Preston office.What is the...

  • Technical Engineering Expert

    2 weeks ago

    Melbourne, Victoria, Australia Softtest pays pty ltd Full time

    Australian Citizens residing in Australia only respond. Must have NV1.Please provide a pitch to describe how your skills, knowledge, experience and qualifications would contribute to the Role being applied for within Services Australia (maximum 800 words) in your response please address the following criteria:Mandatory CriteriaDemonstrated engineering...

  • SEO Executive

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    SEO ExecutiveBirmingham27 Days Holiday + Pension + Training + Development + Accelerated career progression This is an exciting opportunity for an SEO Executive to receive on-the-job training with a clear pathway for advancement within a rapidly growing Global Market Leader. You will have the chance to undergo on-the-job training with a defined route for...

  • Automation / Electrical Project Engineer (manufacturing)

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Automation / Electrical Project Engineer (Manufacturing) 50, ,000 + Training + Progression + Bonus + Company Benefits Commutable from Leeds, Selby, York, Goole, Castleford, Pontefract, Tadcaster, Market Weighton, Thorne, Doncaster.Are you an Automation / Electrical Project Engineer from a manufacturing background looking to work for a rapidly expanding...

  • Automation / Electrical Project Engineer (Manufacturing)

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Automation / Electrical Project Engineer (Manufacturing)50, ,000 + Training + Progression + Bonus + Company BenefitsCommutable from Leeds, Selby, York, Goole, Castleford, Pontefract, Tadcaster, Market Weighton, Thorne, Doncaster.Are you an Automation / Electrical Project Engineer from a manufacturing background looking to work for a rapidly expanding...

  • Field Subject Matter Expert

    2 weeks ago

    Melbourne, Victoria, Australia Northbridge Recruitment Full time

    Job Opportunity: Field Subject Matter Expert (SME) in Telecommunications Location: Victoria (open to other locations) QLD or NSWPosition: Field SME in TelecommunicationsStart Date: ASAPContract: 12 months - transfer to perm Job Purpose:As the field SME in telecommunications, you will be the go-to expert on technical matters related to field operations. You...

  • Cyber Security Expert

    2 weeks ago

    Melbourne, Victoria, Australia Motion Recruitment Full time

    Melbourne VIC- Competitive- High Profile government agency Some flexibility on location Open to Australian Citizens Are you a Cyber Security Expert driven by a passion for safeguarding digital landscapes? Your expertise in ICT security models can lead the charge in fortifying system roles, access authorizations, and security profiles. Join a dynamic...

  • Lead Reliability Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Lead Reliability EngineerLeeds Hybrid work available.70, ,000 + Company Car + Generous Pension + Technical incentive scheme + Excellent progression routeAre you a Lead Engineer looking for an exciting role with one of the UKs leading Electrical Distribution company?On offer is the opportunity to develop your career through excellent technical progression...

  • Process Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Process Engineer (Chemical / Manufacturing) £42,000 + Training + Progression + Excellent Company Benefits Commutable from Leeds, Selby, York, Goole, Castleford, Pontefract, Tadcaster, Market Weighton, Thorne, Doncaster. Are you a Process Engineer interested in working for an innovative business where you will have a significant role driving continuous...

  • Applications Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Rise Technical Recruitment Full time

    Applications Engineer Filed based role covering Northern regionUp to 48,000 DOE + Bonus + Car Allowance + Training + Progression + Company Benefits + Flexible working hours Do you have a Chemist background? Do you have experience in an applications, sales based technical role or looking to move into that within an industry leading company where you will be...