Trade Sales Support Assistant

1 week ago

Salisbury, Australia Lyndons Full time
Salisbury

  • Full Time
    Responsibilities include:

Operations

  • Handle inbound calls from customers, addressing their queries, providing product information, and assisting with order placement.
  • Undertake outbound calls to follow up on quotes, orders, and maintain a proactive approach to customer service. This includes contacting customers who have not traded in some time and outbound calls as part of generating new business.
  • Provide relief and backup personnel support to trade counter sales team during peak times, and a set amount of hours each week to ensure a smooth customer experience by providing product knowledge, processing transactions, and handling customer inquiries.
  • Collaborate with sales representatives to handle special orders and prepare quotes for customers. Ensure all requests are processed efficiently to meet customer expectations.
  • Assist in maintaining optimal stock levels by monitoring inventory, identifying slowmoving or obsolete items, and recommending appropriate actions to the branch manager.
  • Build and maintain positive relationships with trade customers,
addressing their needs, resolving issues, and ensuring their overall satisfaction.

  • Prepare daily, weekly and monthly sales and adhoc reports as and when directed by the Branch Manager.

Workplace Health and Safety
Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

  • Ensure a safe working environment exists for team members and customers
  • Ensure adherence to WHS policies and procedures
  • Maintain relevant knowledge of WHS issues
  • Act as a role model by demonstrating safe work behaviour

To be considered for this role you will need:

Ideally you will have:

  • Similar work experience in a customer service retail role
  • Exceptional communication skills with active listening ability
  • Target driven towards increasing customer satisfaction and experience
  • Familiarity with CRM systems and practices
  • Excellent interpersonal skills suited to working a small team environment
  • Strong organisational skills
  • Numerical abilities and problemsolving attitudes

Why Join Lyndons?


Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years.

Our customers are loyal and so are we


Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.


We offer several benefits including:

  • Regular social events
  • We value feedback by conducting regular engagement surveys
  • The Lyndons Academy you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunities
  • Employee referral scheme
  • Team member discounts
  • Geographical movement we have branches in numerous locations across Queensland and New South Wales offering choices if you want to relocate
  • A culture where we live by our values
  • Zero tolerance on any bullying or harassment
  • We provide uniforms to help keep you safe and protected
  • Employee Assistance Program (EAP) we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members.
This is a fantastic opportunity to work with a long-established Queensland company that is growing

  • Lyndons is committed to being and Equal Opportunities Employer we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused._

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