Trade Sales Support Assistant

6 months ago

Salisbury, Australia Lyndons Full time

Salisbury
- Full Time**Responsibilities include**:
**Operations**
- Handle inbound calls from customers, addressing their queries, providing product information, and assisting with order placement.
- Undertake outbound calls to follow up on quotes, orders, and maintain a proactive approach to customer service. This includes contacting customers who have not traded in some time and outbound calls as part of generating new business.
- Provide relief and backup personnel support to trade counter sales team during peak times, and a set amount of hours each week to ensure a smooth customer experience by providing product knowledge, processing transactions, and handling customer inquiries.
- Collaborate with sales representatives to handle special orders and prepare quotes for customers. Ensure all requests are processed efficiently to meet customer expectations.
- Assist in maintaining optimal stock levels by monitoring inventory, identifying slow-moving or obsolete items, and recommending appropriate actions to the branch manager.
- Build and maintain positive relationships with trade customers,
addressing their needs, resolving issues, and ensuring their overall satisfaction.
- Prepare daily, weekly and monthly sales and ad-hoc reports as and when directed by the Branch Manager.

**Workplace Health and Safety**

Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

- Ensure a safe working environment exists for team members and customers
- Ensure adherence to WHS policies and procedures
- Maintain relevant knowledge of WHS issues
- Act as a role model by demonstrating safe work behaviour

**To be considered for this role you will need**:
**Ideally you will have**:

- Similar work experience in a customer service retail role
- Exceptional communication skills with active listening ability
- Target driven towards increasing customer satisfaction and experience
- Familiarity with CRM systems and practices
- Excellent interpersonal skills suited to working a small team environment
- Strong organisational skills
- Numerical abilities and problem-solving attitudes

**Why Join Lyndons?**

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal and so are we

Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.

We offer several benefits including:

- Regular social events
- We value feedback by conducting regular engagement surveys
- The Lyndons Academy - you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunities
- Employee referral scheme
- Team member discounts
- Geographical movement - we have branches in numerous locations across Queensland and New South Wales offering choices if you want to relocate
- A culture where we live by our values
- Zero tolerance on any bullying or harassment
- We provide uniforms to help keep you safe and protected
- Employee Assistance Program (EAP) - we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members.

This is a fantastic opportunity to work with a long-established Queensland company that is growing
- Lyndons is committed to being and Equal Opportunities Employer - we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused._

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