Optimisation Manager

2 weeks ago

Newcastle, New South Wales, Australia nib NZ Full time
Let's talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.

nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.


We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary.

Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let's talk about diversity, equity and inclusion

Let's talk about this role


As the Optimisation Manager, you will play a pivotal role in driving performance improvements and operational efficiency across our sales and retention contact centre.


With a strong focus on data-driven insights and continuous improvement, you will be responsible for analysing performance data, identifying opportunities for optimisation, and formulating robust strategies that lead to improved member experiences and operational efficiencies.


You will lead and manage optimisation projects from initiation to successful completion, ensuring projects are delivered within specified timelines and budget constraints.

You will identify opportunities to enhance member experiences and efficiency throughout the sales and retention process, aligning your strategies with the overarching goal of delivering exceptional customer satisfaction.

Let's talk about you

This is an autonomous role which will see you taking ownership of projects, making decisions and driving actions.

A strong background in sales and customer retention with a deep understanding of strategies and techniques to drive revenue growth and foster customer loyalty will see you succeed in this role.


Furthermore, we're looking for:

  • Exceptional communication and presentation skills to showcase key findings and provide actionable recommendations to senior management
  • Strong analytical skills, with the ability to derive actionable insights from complex data sets
  • Excellent project management and organisational skills
  • Proficiency in data analysis tools and software (e.g., Excel, Tableau, etc.)
Let's talk about working at nib


Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team.

We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers.

We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace.

At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community through paid leave for volunteering through nib Foundation
  • Support _your better health _
  • whatever that looks for you
  • through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print

All your information will be kept confidential according to EEO guidelines.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.


We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

  • Head of Performance Optimisation

    2 weeks ago

    Newcastle, New South Wales, Australia BEST Employment Full time

    Permanent, full-time position located at any BEST site or can be based remotely Additional leave benefits and company perks Optional flexitime, 9day fortnight & salary sacrifice arrangementsWorking for BEST:As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company.Due to our status as a not...

  • Retail Manager

    2 weeks ago

    Newcastle, New South Wales, Australia BSI People Full time

    Well established Intl manufacturer Long term career potential Leading edge productsOur Client is an international leader in the Manufacture, Development and Supply of Consumer Electronics and Home Appliances.With a well-established presence in Australia they are undergoing significant growth and are seeking an experienced Retail Manager to manage their...

  • Bid Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Blue Legal Full time

    A regional commercial law firm is seeking Bid Manager to join their team based in Newcastle. As the Bid Manager, you will identify and capitalise on business opportunities by effectively managing the preparation, delivery, and follow-up of bids, tenders, proposals, and pitches across various practice areas. This role includes coordinating with stakeholders,...

  • It Project Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Edward Mann Group Full time

    ​Edward Mann are recruiting for an international business based in Newcastle.Ideally this role would be based in Newcastle, but this role can also be based out of their Brisbane office.The company operates in a flexible working environment, typically a 3-2 split.This position will play a key role in the successful completion of 3 key application/platform...

  • Assistant Case Manager

    2 weeks ago

    Newcastle, New South Wales, Australia QBE Full time

    Primary DetailsTime Type:Full timeWorker Type:Contingent WorkerAssistant Case ManagerLocation: Newcastle or Parramatta, NSWType: Temporary position until March 2023 (full time hours)The opportunityWe currently have a number of temporary positions available until March 2023 in the role of Assistant Case Manager. These positions will see you working as part of...

  • Manager Payroll

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -TAFE NSW Full time

    A career of life-changing impact starts here. 2 x Permanent, fulltime positions TAFE Manager level 1 role Flexibility to work from several TAFE NSW campuses. Access to multiple TAFE NSW benefitsAt TAFE NSW, we are dedicated to life-changing impact. That's why we offer world-class training and education that delivers the skills needed for the jobs of today...

  • Business Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Prosperity Advisers Full time

    Business Manager | Salary Packaging | Newcastle or Sydney CBD Newcastle Full Time Highly competitive salary package with extensive employee benefitsone of Australia's leading providers of salary packaging and vehicle leasing Report directly to the CEO and work closely with our Executive team to enhance our salary packaging services.About Prosperity...

  • People and Culture Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Verve Partners Full time

    Stunning office (with onsite parking) and competitive compensation Position sits in the leadership team and reports into the Managing Director Diverse and interesting role across HR operations, recruitment, and strategyThe Organisation:Our client is an established and growing firm operating as two boutique specialist legal practices servicing Newcastle and...

  • Membership & Ticketing Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe nib Newcastle Knights are an Australian professional Rugby League Football Club based in Newcastle, New South Wales. The Knights compete in Australasia's rugby league competition, the National Rugby League (NRL) premiership. We are owned by The Wests Group Australia, Newcastle's owned and operated (not-for-profit) membership-based...

  • General Manager

    2 weeks ago

    Newcastle, New South Wales, Australia COSMO Full time

    **The General Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance of employees. In addition, they oversee the inventory and ordering of food and supplies, optimise profits and their primary responsibility is to ensure that guests are satisfied with their dining experience as well as...

  • General Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Verve Partners Full time

    Newcastle, Newcastle, Maitland & Hunter NSW General/Business Unit Manager (CEO & General Management) Full time Add expected salary to your profile for insights The Company:For generations our client has been a fundamental player in delivering top-tier engineering services throughout Australia and the Asia-Pacific region. Their commitment to precision...

  • Integrated Planning Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Beilby Downing Teal Full time

    Play a pivotal role in forecasting and planning processes Competitive salary package with benefits Opportunity for career development with a leading organisation Are you passionate about driving operational excellence and optimising supply chain processes? Our client WesTrac, a leading provider of equipment solutions in Australia, is seeking a dynamic and...

  • Business Manager

    2 weeks ago

    Newcastle, New South Wales, Australia AIR Recruitment Full time

    Our client is a provider of specialised and cost effective access solutions tailored to specific customer needs. Operating throughout Australia, they aim to exceed their customers' expectations by providing innovative, high quality, safe, reliable, efficient and timely products and services.We are currently seeking a highly motivated Business Manager to join...

  • Manager Database Administration

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -TAFE NSW Full time

    Manager Database AdministrationTAFE Manager Level 2 Exciting time to join TAFE as it starts to implement its Cloud strategy Build and lead a team of eight specialists who are passionate about database operations, planning and innovation 1 x Full time permanent position based at one of our 130+ campuses within the state 38 hour week with and hybrid work...

  • Salesforce Platform Manager

    2 weeks ago

    Newcastle, New South Wales, Australia Wests Group Full time

    About usThe Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local...

  • Manager Database Administration

    2 weeks ago

    Newcastle, New South Wales, Australia NSW Government -TAFE NSW Full time

    Manager Database AdministrationTAFE Manager Level 2 Exciting time to join TAFE as it starts to implement its Cloud strategy Lead a team of eight specialists who are passionate about database operations, planning and innovation 1 x Full time permanent position based at one of our 130+ campuses within the state 38 hour week with and hybrid work...

  • Team Leader Collections

    2 weeks ago

    Newcastle, New South Wales, Australia Chandler Macleod Full time

    We're looking for aCollections Team Leader to join our client's dynamic and growing teamAs the Collections Team Leader, you'll beresponsible for leading a team of collections agents to achieve performance targets and deliver outstanding customer service.You'llwork closely with the operations and management teams to develop and implement strategies to improve...

  • Nib Marketing Manager

    2 weeks ago

    Newcastle, New South Wales, Australia nib NZ Full time

    Let's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...

  • Partner Marketing Manager

    2 weeks ago

    Newcastle, New South Wales, Australia nib health funds Full time

    Let's talk about who we areThe nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems...

  • Hire Fleet Scheduler Graduate Opportunity

    2 weeks ago

    Newcastle, New South Wales, Australia Eight Recruitment Full time

    Showcase your potential in project scheduling to drive continuous improvement Coordinating a fleet of 100+ underground mining equipment Permanent fulltime role | Based in TomagoYOUR NEW EMPLOYER...Building mining equipment, but also teams and careers That's what Cougar Mining Equipment is doing, and one thing they're not short on is growth. Cougar is an...