Manager, Contracts and Performance

1 week ago


Sydney, New South Wales, Australia Qantas Airways Limited Full time
At QantasLink, we strive to achieve the impossible, transforming our business to meet future demands

  • Challenge yourself in this rewarding role supporting the QantasLink airports operations through the delivery of strategic management of Ground Handling contracts
  • Permanent Fulltime opportunity
At QantasLink, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient and strong, and work hard to make sure we'll be right.


As the Manager, Contracts and Performance you will be responsible for leading commercial oversight of assigned relationships within the QantasLink Ground Handling portfolio.

The key focus for this role will be the strategic management of third-party supplier relationships, including ensuring Standard Ground Handling Agreements (SGHAs) are executed with third party providers and delivery of performance management frameworks.

The role is also accountable for Service Level Agreements (SLAs) across Qantas Group businesses where QantasLink Airports provides or receives ground services to / from other Qantas Group businesses.

This role will partner closely with the QantasLink Airport operational teams to ensure the QantasLink Ground Handling portfolio effectively delivers required operational outcomes while continuing to balance financial outcomes and transformation opportunities.


This position is required to inform a wide group of stakeholders of the benefits, costs and risks associated with proposed Ground Handling arrangements and make recommendations on the strategic direction of the Ground Handling Portfolio, including contract strategy, supplier selection and performance management frameworks.

The role must ensure that all the Group Management System and all Policies and Procedures are adhered to in the execution and management of SGHAs.

This role will also be required to assist the Head of Commercial Agreements, Government and Contracted Flying with the management of other commercial aspects of the QantasLink portfolio as required.

You'll have

  • Relationship management skills the ability to build strong, cooperative and collaborative relationships with internal and external stakeholders
  • Commercial acumen the ability to strategically and critically evaluate commercial proposals and make recommendations on solutions that deliver on QantasLink strategic objectives
  • Communication & Influencing skills the ability to clearly articulate complex issues in an easy to understand manner and at an appropriate level of detail in order to influence key stakeholders to pursue a desired course of action
  • Negotiation skills experience in leading large commercial negotiations in markets with limited suppliers
  • Demonstrated ability to work collaboratively and contribute to teams across traditional organisational boundaries
  • Experience in driving results in a fastpaced and continually changing environment
  • Why Qantas?_
  • There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
  • The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays._
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options._
- _ We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and _entertainment. You_ can also take advantage of our salary packaging for everything from motor vehicles to electronic devices._
- _ We'll support your wellbeing: Whether its learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan._

Be a part of something special and play your part in the Qantas story - get in touch today.

Applications close:
Thursday 31st August, 202- Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50._
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