IT Support Technician

2 weeks ago

Melbourne, Victoria, Australia Sharp & Carter Full time
Full time opportunity

  • 3 days a week onsite in Coburg North
  • Prior IT support in a retail environment mandatory

About the Client

Our client is one of the leading innovators of their speciality in the world, sourcing the highest quality natural ingredients from Australia and around the globe.


About the Role:

  • Full time Permanent Opportunity
  • 3 days a week onsite in Coburg North
(with flexibility)

  • May require ad hoc travel to retail sites across Melbourne

About You:

  • You will have a passion and high level of understanding of customer service.
  • Prior IT Support experience in a retail/hospitality organisation.
  • Knowledge of POS hardware and software systems
***
Key Responsibilities

  • Provide the best possible IT services related to usage and issues of IT assets and solutions.
  • Implement process, solutions, services, and resources to ensure utmost customer service is delivered.
  • Support the team and enjoy helping people across the business including the office team, warehouse and factory (known as our Creative Centre) and retail stores across the country.
  • Prioritise tasks and manage your time well.
  • Manage and negotiate with multiple levels of internal and external stakeholders and influence outcomes.

Desired Skills & Experience

  • 3+ years enterprise level desktop related IT hardware and software.
  • Experience with troubleshooting and resolution of enterprise level desktop IT hardware, software and peripherals
  • Previous customer service and stakeholder management experience
  • Givex or similar POS, Verifone or similar EFTPOS, POS hardware and software, including POS printer, scanner and network devices.
  • Windows Server 2012/16/22 administration.
  • Active Directory, Group Policy, File and Print Services, DNS.
  • Windows 10 & 11 support and administration in a domain environment.
  • M365 & Azure & VMware administration
  • Networking TCP/IP, IP telephony, printers, backups etc.
Please click the appropiate link to apply

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