Program Success Coordinator

2 weeks ago

Glen Waverley, Victoria, Australia Contour Education Full time
We have a fantastic opportunity for a driven and committed individual to join our passionate team. Be the leader who develops and nurtures relationships with our students and parents, and helps them derive maximum benefit and satisfaction from our offerings at Contour Education

Who Are We:

_ We empower students and their studies__ by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way._

_Over 3,500 students and 90 staff have joined our tutoring services_ since our founding in 2020. Our growth is a testament to our dedication to providing
_ALL _our students and parents with a high-quality tutoring experience (_from 24/7 personal support to on-demand resources)_ and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year

It's our vision to
_reshape education, _starting with tutoring.

The Role:


Until now, our sales and customer service team and our billing teams have collectively managed the customer experience (i.e., the student and parent experience) at Contour.

However, as our company continues to experience significant growth, the importance of having a
dedicated leader to oversee the entire student and parent journey and help ensure their success has become increasingly clear.


In this role, you will be responsible for nurturing deep and personal relationships with our current students and parents, with the overall goal of helping them make the most of our entire ecosystem of tutoring services, support, resources, and coaching.

This will include regularly being in touch with them throughout the academic year, keeping parents in the loop with their child's progress, bridging the gap between parents and the Contour brand, helping students stay in touch outside of class, and escalating any issues or concerns to the General Manager as necessary.


Your mission will be to ensure students and parents feel supported at all times, throughout the year; you'll be a
relationship builder, a vibrant conversationalist, and _the _
go-to person for students and parents when they need anything.

You'll work alongside our sales & customer service team, our billing team, and our tutoring teams to help our students and parents develop a lasting relationship with Contour that they cherish.


We're passionate about the impact we make on a student's academic journey (and their parents and families at home), and your role will be crucial in helping is truly deliver this impact and
make a lasting difference.


This role best suits someone seeking a unique opportunity and challenge to grow within a start-up environment.

Given the critical nature of customer success in our expansion, there's potential for this role to evolve into a more senior position, echoing the growth trajectory of many within our team who have risen to leadership roles and are committed to our vision of reshaping education.

(Since this is the first customer success role at Contour, this growth trajectory could include eventually managing and leading an entire team.)

Why Contour?:

Comprehensive Training, Support & Growth:

When you join, you'll be thoroughly onboarded with all our systems and processes.

We have documentation from how to use our software systems, all the way to things you can say when talking to parents.

We'll also help you upskill and refine your interpersonal abilities, and you'll be provided all the support and personal feedback you need to settle in as you work alongside our sales, billing, and tutoring teams.

And because this role is a first of its kind at Contour, as we grow, you'll see doors opening for further career progression, like hiring your own team members, and moving into more senior leadership roles as we continue to expand

Key Responsibilities:


As our first _official_ Program Success Coordinator, you'll be responsible for ensuring all student needs are met, parents are kept in the loop, and students and parents are making the most out of the services we offer at Contour.

You'll work on a range of duties which include but aren't limited to:

-
Serve as a primary point of contact for students and parents, providing timely support and resolving queries and issues with efficiency and empathy;
-
Build and maintain strong relationships with students and parents, ensuring their educational goals are met with personalised support;
-
Provide day-to-day support to enhance student success, including pointing students to the right staff for any concerns, helping them connect with the right teams for any issues, providing them direct support, or informing them about additional Contour services;
- **Liaise with sales, bil

  • Program Manager

    2 weeks ago

    Glen Waverley, Victoria, Australia Employment Plus AU Full time

    Number of Positions Available:1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia's largest and...

  • Community Liaison Coordinator

    2 weeks ago

    Glen Waverley, Victoria, Australia SYC Full time

    Are you looking for a role where you can make a difference?As a Community Liaison Coordinator, you will actively develop positive relationships with employer and stakeholders to increase opportunities for SYC's Disability Employment Services (DES). SYC delivers employment services at over 50 locations throughout Australia, and you'll be based at our Glen...

  • Works Ready Coordinator

    2 weeks ago

    Glen Waverley, Victoria, Australia Zinfra Full time

    About UsZinfra collaborates with companies in the utility and infrastructure sectors to provide maintenance, operations, engineering, and construction services crucial for maintaining the safety and reliability of electricity and gas transmission and distribution assets.About the RoleThe Works Ready Coordinator ensures effective preparation and planning of...

  • Works Ready Coordinator

    2 weeks ago

    Glen Waverley, Victoria, Australia Zinfra Full time

    About UsZinfra partners with companies across the utility and infrastructure sectors to deliver maintenance, operations, engineering, and construction services. For our partners our work is crucial to maintaining the safety and reliability of their electricity and gas transmission and distribution assets.About the roleThe primary purpose of the Works Ready...

  • Coordinator Property

    2 weeks ago

    Glen Waverley, Victoria, Australia Davidson Group Services Full time

    Are you passionate about community outcomes? Do you possess contemporary strategic leadership experience? Join one of the most culturally diverse municipalities in VictoriaLocated 20km Southeast of Melbourne's CBD and home to almost 200,000 residents, Monash City Council is one of the most cosmopolitan municipalities in Victoria, whose vision is to be the...

  • Oshc Director of Service Glen Waverley

    2 weeks ago

    Glen Waverley, Victoria, Australia anzuk Education Full time

    Great Culture | Ongoing Training Full Time Opportunity Childcare Discounts | Great Sign on bonusThe OrganisationTake the opportunity to work in a reputable service located in the central suburbs of Victorian's eastern suburbs both easily accessible. The school has great staff, facilities and programs to enhance student learning and as a staff member here you...

  • Retail Manager

    2 weeks ago

    Glen Waverley, Victoria, Australia Chemist Warehouse Full time

    A career with endless opportunities is closer than you think_ Flexible working hours and competitive hourly rates Friendly and Supportive team environment Attractive staff discounts across all our brands and stores Ongoing Training and Professional Development Are you passionate about providing and delivering exceptional customer service? Are you excited...

  • Houseperson

    2 weeks ago

    Glen Waverley, Victoria, Australia IBIS Full time

    Company DescriptionIbis Melbourne Glen WaverleySituated 25 minutes east of Melbourne CBD, ibis Melbourne Glen Waverley offers 155 rooms, restaurant, bar and conference facilities. We allow guests easy access to Melbourne and its many dining and entertainment options. This stylish Melbourne hotel is also close to the spectacular Yarra Valley and Dandenong...

  • Team Leader

    2 weeks ago

    Glen Waverley, Victoria, Australia Calvary Full time

    Glen Waverley, VIC, Australia, 3150CasualPermanentFavouritePosition DescriptionTeam Leader (care qualified cert 4) - Glen Waverley, MelbourneMake a difference at one of Australia's leading health care providersGenerous salary packaging benefits, ongoing professional development and supportive team environmentFull Time, Part time and casual positions...

  • Area Manager

    2 weeks ago

    Glen Waverley, Victoria, Australia bestchance Full time

    Competitive annual salary with generous salary packaging of up to $15,900 each FBT year Fixed Term parttime role with an immediate start Be part of a close knit and dedicated team who are supportive, approachable and truly passionate about delivering excellence Discounted rates for staff at all bestchance childcare centres Genuine commitment to professional...

  • Maintenance Performance Officer

    2 weeks ago

    Glen Waverley, Victoria, Australia Zinfra Full time

    About UsZinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East Coast, consistently strive to...

  • Office Manager

    2 weeks ago

    Glen Waverley, Victoria, Australia Scope Careers Full time

    About ScopeScope's mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.Scope is a registered...

  • Education Support Officer

    2 weeks ago

    Glen Waverley, Victoria, Australia bestchance Full time

    Ongoing, part-time position:- Supportive, inclusive and approachable team:Competitive salary plus salary packaging benefitsThe Role:bestchance Child Family Care is currently seeking an exceptional individual with a positive and proactive approach to join our dedicated Cheshire School team as an Education Support Officer.Reporting to the Head of School, you...

  • Lifestyle Coordinator

    2 weeks ago

    Glen Iris, Victoria, Australia Boroondara Aged Services Society (BASScare) Full time

    Retirement Living - Morgan Glen Iris | Lifestyle / Activities OfficerClosing date: 03/04/2024BASScare is a community based, not-for-profit organisation, providing quality services for the aged in the Boroondara community.A brief overview of the roleOur Lifestyle Coordinator breathes life and community spirit into the building.You'll bring significant project...

  • Sales Assistant

    2 weeks ago

    Glen Waverley, Victoria, Australia Platypus Full time

    About us: Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand with over 20 brands & 21 online platforms. The Role: We are looking for passionate and driven retailers to join our team. You will support the Management team in...

  • Customer Service Officer

    2 weeks ago

    Glen Waverley, Victoria, Australia bestchance Full time

    What we offer: Paid parental leave for all staff Competitive annual salary with generous salary packaging of up to $15,900 each FBT year Access to Employee Wellbeing Program Ongoing fulltime role with an immediate start Supportive, inclusive and approachable team Located in Notting Hill/Glen WaverleyThe Role:bestchance Child Family Care is currently seeking...

  • Cafe Attendant/ Barister

    2 weeks ago

    Glen Waverley, Victoria, Australia Australian Unity Full time

    What's on Offer:We value our Residential Communities teams and the wonderful work they do.Our employees enjoy an enviable range of benefits, including the following: Competitive hourly rates + Super- Flex-Up - work additional overtime hours as available and boost your income Enjoy additional yearly Well-Being and Community leave days- 14 week paid parental...

  • Manager, Sales Operations, Apac

    2 weeks ago

    Glen Waverley, Victoria, Australia SOTI Inc. Full time

    SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.SOTI's growth and success is a result of a commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most...

  • Teacher - Allied Health Nutrition & Dietetics

    2 weeks ago

    Glen Waverley, Victoria, Australia Holmesglen Institute Full time

    THE OPPORTUNITYSalary:$82.01 p/h - $88.60 p/h + 11% superannuation.Location:Waverley campus.WWCC:Appointment to this position is dependent on obtaining and maintaining an 'employee' Working with Children Check.Position Status:Casual.The primary objective is to optimise student learning outcomes, ensuring that education in Allied Health Nutrition & Dietetics...

  • Lifestyle Manager

    2 weeks ago

    Glen Waverley, Victoria, Australia Australian Unity Full time

    As Australia's first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.Your roleCome and join the team at Campbell Place Aged Care where we are leading the industry in driving our award winning 'Better Together' model, raising the quality of living in aged care. At...