Customer Success Manager

2 weeks ago

Sydney, New South Wales, Australia International Data Group, Inc. Full time

Overview:

You're self-motivated and flexible, you love to challenge and be challenged, and you're keen to always be learning.
You'll pro-actively contribute to process improvement, and always meet standards and deadlines.

You'll be working as part of a global team, so excellent communication skills and strong attention to detail, along with problem solving, and organizational skills are essential.


Responsibilities:

Your job duties include, but are not limited to:

  • Coordinate and maintain demand generation campaigns using the Company's first party data, and a variety of tools and technologies that are integrated with the Company's lead generation and technology stack.
  • Recommend effective optimization and delivery adjustments to improve campaign performance.
  • Support the Outside Sales team through scheduled and proactive account management.
  • Respond in a timely manner to general and specialized client requests, such as implementation, payment, reporting, and productrelated questions.
  • Work with the Operations team to be sure assets and instructions are implemented correctly. Assist in troubleshooting any ad creative issues that affect tracking, implementation, or reporting.
  • Monitor scheduling and delivery of campaigns using multiple systems & teams.
  • Assume responsibility for renewals and growth on assigned accounts.
  • Communicate with internal departments on status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, managementlevel summaries, and issue escalation.
  • Build strong relationships with clients & agencies assigned. Strong drive to meet and beat deadlines and KPIs.

Qualifications:


We are seeking someone who is highly organised, has a customer centric approach with effective written and verbal communication skills.


  • Bachelor's Degree or relevant years of experience
  • Minimum of 1 year of relevant customer service experience, although recent graduates will also be considered.
  • Proficiency in both written and verbal English communication.
  • Exceptional oral and written communication skills, ensuring clear and effective interactions with clients and team members.
  • Demonstrates strong organisational abilities, efficiently managing tasks and responsibilities.
  • Highly reliable and a dedicated team player, committed to supporting the success of the team and the organisation.
  • Capable of handling multiple deadlines, phone calls, and projects with ease, maintaining composure and effectiveness under pressure.
  • Quick and decisive thinker, adept at making wellinformed decisions promptly.

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