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Case Management Support Administrator

3 months ago

Moorabbin, Australia Prestige Inhome Care Full time
Make a difference in clients' lives with top-quality care

  • Exciting reward and recognition programs
  • Grow your career at Prestige

Make a Difference as a Case Management Support Administrator at Prestige Inhome Care


Are you searching for a fulfilling role where you can positively impact the lives of others? Look no further Join our dynamic team at Prestige Inhome Care as a Case Management Support Administrator.


As a Case Management Support Administrator, you'll play a vital role in ensuring the delivery of top-quality care to our valued clients.

This multifaceted position involves a range of responsibilities, from providing exceptional customer service and client communication to managing intake and workflow processes.

As the main point of contact for both internal staff and external stakeholders, you'll be instrumental in ensuring seamless administration and adherence to our high-quality standards.


Key Responsibilities:

  • Deliver exceptional customer service, offering positive interactions and dedicated support to our clients.
  • Maintain precise client files and information in our cuttingedge systems, ensuring full compliance with the necessary standards.
  • Become the goto expert for NDIS, HCP, and VHC policies, procedures, and guidelines, ensuring all processes are smooth and efficient.
  • Foster and nurture strong relationships with both internal and external stakeholders, playing a crucial role in successful coordination.
  • Assist Case Managers with important administrative tasks, such as purchases and referrals, to guarantee the best care for our clients.
  • Support the production of accurate and timely client and servicerelated reports, contributing to our commitment to transparency and excellence.
  • Contribute to safety, quality, and risk management, adhering closely to all relevant policies and procedures.

What's in it for You?

By joining Prestige Inhome Care, you'll have the opportunity to test yourself in a high-pressure, fast-moving environment and be rewarded for your hard work.

We offer a blend of in-office and flexible work-from-home arrangements, exciting reward and recognition programs, regular social events, health, and wellbeing initiatives, and even a paid day off for your birthday

Essential Skills:

  • Showcase your strong organizational skills, handling tasks methodically, accurately, and with precision.
  • Demonstrate proficiency in essential software, including MS Outlook, Word, Excel, Powerpoint, and Databases, enhancing your efficiency in the role.
  • Communicate with finesse through excellent verbal and written skills, always ensuring clear and effective interactions.
  • Exhibit exceptional interpersonal skills, taking initiative and excelling at independent work while collaborating seamlessly with the team.
  • Thrive under pressure, meet deadlines with ease, and maintain an unwavering commitment to teamwork.
  • Respect and uphold client privacy, demonstrating a deep understanding of confidentiality requirements.

Knowledge:

  • Possess a comprehensive understanding of NDIS, HCP, and VHC client requirements and procedures.
  • Familiarity with client confidentiality and recordkeeping principles, emphasizing your commitment to professionalism.

Qualifications/Experience:

  • Previous experience in a similar or related role will be highly advantageous, demonstrating your potential to thrive in this position.
This role will primarily be based in our office, with occasional travel to support Case Management Leave coverage.

**Address your Resume and Cover Letter to Jason Beardsley