Logistics Officer

1 week ago


Mulgrave, Victoria, Australia Amplifon Group Full time

We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound.

With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents.

Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People.

We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day.


Our purpose We empower people to rediscover all the emotions of sound Our purpose is the reason we exist. It motivates, guides, and allows us to explore new innovations, horizons and opportunities for the business, our customers and each other.

Our values As we grow, our values guide how we act and what we do as One Company. We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference. We take accountability for setting and delivering the highest standards of quality, and never give up

About This Role An exciting opportunity exists for a Logistics Support Officer to join our team on a permanent, full-time basis in our office at Keysborough, Victoria. The Logistics Support Officer covers a key role in the logistics team, acting as the local point of contact for Shops for logistic issues, resolving them or addressing them to the correct escalation path. You will provide 1st level shop logistic support.

Key Accountabilities

Inbound receipt

  • Receive and sort all incoming returns
  • Put away non returnable items in warehouse
  • Coordinate with transport / logistics for express or same day urgent deliveries

Credit note management

  • Ensuring all return credit notes are receipted and processed in a timely manner
  • Support finance with processing all credits by end of month
  • Following up credits for returns with manufacturers that are not receipted
  • Undertake bulk credit reconciliation where required

Returns

  • Receive and process all return orders from stores and manufacturers
  • Track all returns through the central warehouse, including serial number, from receipt in to transfer into saleable stock, return to supplier or write off and and disposal
  • Processing, Picking, packing and despatching returns to suppliers from central warehouse as required

Other

  • Create consignment notes for clinics to send parcels to Head Office
  • Create consignment notes for clinics as required
  • Track and trace missing consignments where requested
  • Support with the receipting, pack, despatch and other warehouse activities where required
  • Operating office machines including photocopiers, computers, scanners, binder and laminating machin

About you

  • Previous experience working within a within a warehouse operation
  • Working knowledge of ERP (Oracle preferred), order automation tools (EDI protocols, Supplier Portals) and ticketing tools (ServiceNow)
  • Ability to work within a fast paced, dynamic environment
  • Good English, both spoken and written
  • Well organized and able to work under pressure
  • Strong user focus and genuine desire to assist
- "Can do" attitude when handling complex situation

  • Proactive team player

What we do With over 300 clinics across Australia. We offer exclusive, all-around, highly customised hearing care solutions and services, guiding our customers through their journey to rediscover all the emotions of sound.
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