Client Care Manager
2 weeks ago
Permanent
Closing on:
Aug
Favourite
Position Description
Calvary Community Care - Client Care Manager - Disability
Make a difference at one of Australia's leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
About the role
The Client Care Manager is the designated point of contact for all clients, their families and/or representatives by providing a responsive service through the pre-engagement and ongoing service delivery process to ensure efficient and effective service delivery, and the monitoring of planned services which match the CCC Service Excellence framework, and other legislative frameworks and standards.
Key Responsibilities
Demonstrate the philosophy of first contact resolution and efficient service delivery.
Coordinate, assess, plan, monitor and evaluate client care and services to continuously improve service delivery and ensure sound compliance management
Be accountable for client retention through high quality service provision, proactive issue identification, the investigation and management of client complaints, and working with clients to resolve complex needs, expectations and goals by modelling a flexible and creative approach
Practice in accordance with Calvary and other relevant legislative policies, procedures and standards, the position description, Code of Conduct and industrial agreements.
What you bring
Experience in Aged/Disability/Community sector
Current NDIS Clearance (desirable or willingness to obtain one)
Current Police check (within the last 6 months (or willingness to obtain one))
Familiar with the NDIS code of conduct
Knowledgeable with the NDIS scheme and its services.
Strong background in lean principles, quality, safety and risk.
Ability to assess and develop strategies to support people living with disability in accommodation and community settings
Experience working in a Customer Care environment, working with clients and families to provide best practice and flexible, outcome focussed service delivery
A desire to join and grow as a competent team committed to the care of others in a mission based organisation
About Calvary
We are a leading provider of quality, integrated care that puts our patients, residents and clients at the centre of everything we do.
Founded in Australia in 1885, we're one of the largest providers of health, aged and community care with over 18,000 staff and volunteers, 14 Public and Private Hospitals, 72 Residential Care and Retirement Communities and 19 Community Care Centres.
Why work for Calvary?Please note the following:
Only applicants with a valid right to work in Australia will be considered.
You will also be required to provide evidence of other immunisation as required for your role.
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