Medical Receptionist

7 days ago


Ringwood, Victoria, Australia HealthcareLink Full time

The Role
A well-established family medical centre located within a Shopping Centre east of Melbourne CBD is seeking an experienced Medical receptionist to join their team urgently

You will make an impact by:

  • Providing genuine, patient centered customer service
  • Displaying well developed organisational skills with an innovative & proactive approach to customer care
  • Rolemodeling empathy to patients and their families
  • Establishing and delivering on priorities and without direct supervision
  • Striving to consistently improve service delivery

Essential Requirements

  • Well presented, friendly, organised and reliable, with accuracy and excellent attention to detail
  • Be adaptable and enjoy working for a variety of medical specialities in a busy practice
  • Previous medical receptionist experience highly regarded
  • Be empathetic to patients and their families
  • Excellent communication and interpersonal skills, including an ability to communicate sensitively and effectively with patients with a caring attitude
  • Ability to multitask and work well under pressure
  • Sound computer skills and experience with Best Practice or another clinical software package
  • You will have a demonstrated understanding of common health issues

Responsibilities include:

  • Front desk administration (answering phones, making appointments, processing claims and payments)
  • Liaise with patients and their families, GPs, other health professionals and their staff in a compassionate manner
  • Scanning and updating all patientrelated correspondence and results
  • All general reception, administrative and medical support duties as required
  • Provide ongoing support to GP and practice nurse as required
  • Be a friendly point of contact between patients and the internal clinical team
  • Ability to work independently and as a tea
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