Patient Services Coordinator

2 weeks ago

Bondi Junction, New South Wales, Australia Monash IVF Full time
Permanent Part-Time (3 days per week) - 7:00am starts

  • Monday, Wednesday and Friday, plus rotational Saturday mornings
  • Join a closeknit team who take pride in their work
- _Permanent Part-Time (3 days per week) _
- _Flexible to commence at 7:00am_
- _Monday, Wednesday and Friday, plus rotational Saturday mornings_
- _Join a close-knit team who take pride in their work_

Monash IVF are leading the future of reproductive care
Monash IVF is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we provide comprehensive and compassionate care to improve the experience and outcomes for patients.

Monash IVF Group values each and every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued.

Being part of the Monash IVF Group gives access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Internal mental health peer support program
  • Fitness Passport Access
  • Discounts on MIVFG fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental and Partners Leave

A role with unique responsibilities
Our Patient Services Coordinators (Medical Receptionist) have a very important role at Monash IVF. You will be the first-person patients meet when they engage with our clinic. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience.

Under guidance from the Patient Services Team Leader, your responsibilities include:

  • Delivering exceptional admin services to all internal and external stakeholders
  • Ensuring bestinclass patient experience at all times
  • Providing general administrative support to the team
  • Managing patient bookings and monitoring clinic appointments
  • Accurate data entry into the patient management system
  • Medical billing and receipting
  • Providing practice management support to our doctors when required


Understanding there are ups and down in reproductive health, our Patient Services Coordinators will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication.


Ideally you will bring the following:

  • Experience with monitoring a switchboard in a professional manner
  • Knowledge of medical terminology (desirable)
  • Excellent communication skills and cosistently applied throughout all communication channels
- _empathy, entrust, engage, empower, expectation_

  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail
  • Ability to work cohesively within a multidisciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles _Care, Collaborate, Communicate, Commitment, Create._
If you're ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 28 April 2024

Danielle Benedek

HR Business Partner NSW

  • All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy._

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