Help Desk Support

1 week ago


Winston Hills, New South Wales, Australia MediaForm Pty Ltd Full time
MediaForm is the market leader in commercial IT supplies and print solutions.

We are looking for a full-time Help Desk Support to join the team in our head office in Sydney, NSW.

Specialising in the IT space delivering excellent service and solutions from all the major IT vendors; HP, Samsung, FujiFilm, Lexmark, Apple and Brother through to different B2B industry verticals.


  • Monday
  • Friday, 8:30am 5:00pm
  • Winston Hills (Sydney, NSW) location
  • Work for an established and fast growing Australian I.T. company

Duties will include:

  • Responsible for creating, maintaining and closing tickets via ticketing system
  • Responsible for assigning and scheduling tickets to Technicians
  • Maintaining and utilisation of Cloud Base Printer Management Tool
  • Data entry
  • Providing high level technical support for both proactive/reactive incidents
  • Ensure that SLAs (Service Level Agreements) are met
  • Acquiring and learning, building your knowledgebase on our products, services and the MediaForm ethos

Essential Criteria:

  • An passion in or exposure with I.T. would be desirable
  • Excellent interpersonal and communication skills
  • Highly and self motivated
  • Must be proactive
  • Good time management and analytical skills
  • Able to work independently and in a team environment
  • Quick and efficient learner
  • High accuracy and attention to detail
  • Experience preferred but not required
APPLICANTS NEED TO EITHER BE AUSTRALIAN CITIZENS OR PERMANENT RESIDENTS TO APPLY FOR THIS POSITION. LOCAL SYDNEY APPLICANTS ONLY.

Benefits:

  • Employee discount
  • Free drinks
  • Free food
  • Professional development assistance
  • Salary packaging

Schedule:

  • Monday
to Friday

  • No weekends

Work Authorisation:

  • Australia (required)

Work Location:
In person

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