Help Desk Support
1 week ago
We are looking for a full-time Help Desk Support to join the team in our head office in Sydney, NSW.
Specialising in the IT space delivering excellent service and solutions from all the major IT vendors; HP, Samsung, FujiFilm, Lexmark, Apple and Brother through to different B2B industry verticals.
- Monday
- Friday, 8:30am 5:00pm
- Winston Hills (Sydney, NSW) location
- Work for an established and fast growing Australian I.T. company
Duties will include:
- Responsible for creating, maintaining and closing tickets via ticketing system
- Responsible for assigning and scheduling tickets to Technicians
- Maintaining and utilisation of Cloud Base Printer Management Tool
- Data entry
- Providing high level technical support for both proactive/reactive incidents
- Ensure that SLAs (Service Level Agreements) are met
- Acquiring and learning, building your knowledgebase on our products, services and the MediaForm ethos
Essential Criteria:
- An passion in or exposure with I.T. would be desirable
- Excellent interpersonal and communication skills
- Highly and self motivated
- Must be proactive
- Good time management and analytical skills
- Able to work independently and in a team environment
- Quick and efficient learner
- High accuracy and attention to detail
- Experience preferred but not required
Benefits:
- Employee discount
- Free drinks
- Free food
- Professional development assistance
- Salary packaging
Schedule:
- Monday
- No weekends
Work Authorisation:
- Australia (required)
Work Location:
In person
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