General Manager Store Operations

1 week ago

Bentleigh East, Victoria, Australia Officeworks Full time

Title:

General Manager Store Operations**:

  • Location: Bentleigh East, Victoria, AU
    About us:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul.

And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring.

With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we're focused on delivering a wide range, low price and great service.

We're about inspiring new ideas and thinking outside the box. We're about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We're about teaching a customer something new and supporting the community. We're about making a difference.

About the role:

The General Manager

  • Store Operations is a key member of the Officeworks Leadership team and is responsible for executing Officeworks strategy across the national store network. Reporting to the Chief Operating Officer, this role leads the Store Operations team (167 stores, over 8000 team members) and is responsible for developing and delivering objectives that are aligned with the Officeworks strategy and maximise sales and earnings whilst delivering a satisfactory return on capital.

Key responsibilities in the role include:

  • Maximising profitability at store level by focusing on sales and earnings growth.
  • Driving productivity improvements to reduce the cost of doing business (CODB) in stores.
  • Ensuring the instore offer is presented to a consistently high level and in line with Store Operations, Marketing and Merchandise standards.
  • Ensuring a customercentric culture that delivers great service to Officeworks customers in store and maximises net promoter score (NPS).
  • Providing leadership to the Store Operations team in a manner that is aligned with the Officeworks culture and values
  • Identifying skill gaps amongst Operations leaders and develop programs to build capability and retain / develop Officeworks' best people
  • Developing, coaching and supporting the Store Operations team to ensure the business has a motivated and engaged workforce
  • Developing, monitoring, analysing and delivering financial and nonfinancial budgets for stores.
  • Leading the Loss Prevention function to ensure there are appropriate controls in place to minimise shrinkage, maximise sales and, at all times, place team member safety and wellbeing at the forefront.

About you:

  • Proven and extensive experience at an executive level, having led senior store operations teams across multisite formats
  • Demonstrated strong commercial thinking in retail or similar industry
  • Experience leading leaders of leaders and leading large teams on a national scale
  • Extensive experience in executing change across large organisations, preferably in an operations environment
  • Experience and proven track record in influencing and negotiating with key business decision makers to ensure the Officeworks strategy is delivered
  • Strong financial management skills and commercial acumen.

Our culture:


It's all in a day's work when you're part of the Officeworks community - where you're not defined by who you are, but what you can do.

We celebrate our teams' uniqueness by offering the below to the Officeworks family:

  • An inclusive, diverse, and supportive environment.
  • Flexible working arrangements to best support your individual needs.
  • A key focus on wellbeing and safety.
  • Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
  • Ongoing training and development opportunities to progress your career.
  • Industry leading Growing Families policy and access to Circle In portal for Working Families.
Officeworks is a
'Circle Back Initiative' employer - we commit to respond to every applicant.

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