credit/collections Support Officer

2 weeks ago


Melbourne, Victoria, Australia WEX Inc. Full time
What we offer

  • Competitive salary and attractive benefits
  • Hybrid working
  • Fantastic worklife balance
  • Melbourne CBD location
Job Scope


The Collections Officer contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment.

The role and responsibilities

  • While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
  • Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
  • To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.
  • Communicating with customer in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.
  • Ensuring all action details are recorded on all relevant Collections systems.
- conducting collection actions so as to meet or exceeding both individual and team goal benchmarks, and budget or forecast requirements.

Knowledge, Skills and Personal Attributes

  • Secondary Education (desirable)
  • Minimum 12 months in a collections role
  • Exposure to a measured and KPI based environment
  • Excellent verbal and written communication
  • Ability to work under pressure
  • Self motivated
- 'Can do' attitude

  • Ability to work as part of a team


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