Head of Risk, Customer Solutions

1 week ago

Sydney, New South Wales, Australia Westpac Full time
Head of Risk, Customer Solutions 46700

  • Permanent
  • Sydney


Reporting to the Head of Risk Customer & Corporate Services (CCS) and Divisional Risk, you will act as primary point of contact and risk partner to the General Manager Customer Solutions to provide end to end risk advice, oversight and challenge to their areas of responsibility.


The role ensures that the Risk Management Framework and key supporting policies are effectively embedded and monitored including risk profiles, emerging risks, risk culture and maturity assessments, scenario analysis, control design & assessment and issue & incident management.


You will provide 2nd line independent cross risk class advice and oversight of business strategy, risk appetite material risks, controls, incidents, issues, and change initiatives including rectification and remediation of material incidents.

And support inquiries and investigations by regulators in conjunction with Legal, Compliance, and Regulatory Affairs.

Key Accountabilities:

  • Member of the CCS & Divisional Risk Leadership Team.
  • 2nd line member of the Customer Solutions extended leadership team.
  • Accountable for 2nd line Risk reporting and attends the relevant Risk Forums, Steer Cos and other key governance forums.
  • Advice, oversight and challenge of Customer Solutions controls, incidents and issues as they relate to the relevant value chains.
  • Works with risk class owners including Compliance and Financial Crime to provide coordinated risk advice, oversight and challenge.
  • Escalation of material matters to the CRO Consumer & CCS and Head of Risk CCS & Divisional NFR team.

What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?
To be successful in this position you will require considerable experience and advanced knowledge of operational risk and frameworks.

You'll have advanced leadership experience and will have had experience in undertaking 2nd Line of Defence advice, oversight and challenge.

You'll be used to partnering with senior stakeholders and have an understanding of the customer solutions and collections businesses.

What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.


As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.


How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.

**Do you need reasonable adjustments during the recruitment process?

  • Customer Success Manager

    1 week ago

    Sydney, New South Wales, Australia G2 Risk Solutions Full time

    Company DescriptionG2 Risk Solutions (G2RS) is the unrivaled pioneer and leader in merchant risk onboarding and monitoring solutions for the payments industry since 2004. We combine modern technology with 20 years of unique merchant data and tenured risk expertise to help merchant payments providers grow their businesses while avoiding costly fines and...

  • Head of Campus Solutions

    1 week ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 517543Work type: full timeLocation: Sydney, NSWCategories: Information Technology, Professional Leadership, Management- KEY full time continuing role for Head of Campus Solutions:Very attractive salary package including generous superannuation:- Kensington, Sydney with Flexible and or Hybrid workingThis role works under broad direction, is...

  • Head of Risk Private Bank

    1 week ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Head of Risk Private BankChief Operating Office (COO) is responsible for the world leading operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service.Within Chief...

  • Head of Cx Delivery

    1 week ago

    Sydney, New South Wales, Australia Nucleus Global Solutions Full time

    Head of CX Delivery - Cloud Communication LeaderThis impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery...

  • Head of Risk

    1 week ago

    Sydney, New South Wales, Australia Pacific National Full time

    To deliver what matters – for our people, our customers, and our shareholders.Banking and InvestmentFull-timeOffice | Sydney, NSW, AustraliaMid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience. Pacific National (PN) is the largest provider of diversified...

  • Head of Customer Services

    1 week ago

    Sydney, New South Wales, Australia University of New South Wales Full time

    Job no: 524317Work type: full timeLocation: Sydney, NSWCategories: Information Technology Employment Type: Full time, continuing role within UNSW IT Excellent salary package available including generous superannuation Location: UNSW Kensington Campus (Hybrid Working Opportunities)About UNSW:UNSW isn't like other places you've worked. Yes, we're a large...

  • Head of Risk

    1 week ago

    Sydney, New South Wales, Australia OFX Full time

    Company DescriptionHi. We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.At OFX, you'll have the opportunity to reach beyond your role and...

  • Head of Group IT and Business Solutions

    1 week ago

    Sydney, New South Wales, Australia MAAS Group Full time

    Directly reporting to the Chief Operating Officer (COO), the Head of Group IT and Business Solutions will be responsible for overseeing the Company's IT operations and spearheading the development and implementation of technology driven business solutions.The Head of Group IT and Business Solutions will analyse current systems and assets, recommend and...

  • Head of Legal, Risk and Compliance

    1 week ago

    Sydney, New South Wales, Australia Greenfields Executive Recruitment & Search Full time

    Head of Legal, Risk and Compliance - Consumer Law Greenfields Executive Recruitment & Search Add expected salary to your profile for insights Head of Legal, Risk and Compliance sought to join a leader in consumer focused products and services. This role will provide advice and support largely to Australia and to the growing APAC region. This newly scoped...

  • Head Of Solution Architecture

    1 week ago

    Sydney, New South Wales, Australia White Bay Group Full time

    3 days ago Be among the first 25 applicants An Australian owned, multi award winning Telco that takes pride upon being pioneers in delivering innovative telecom and technology solutions to their clients are currently seeking a visionary Head of Solution Architecture to lead their national team and drive groundbreaking advancements in their service...

  • Head of Risk

    1 week ago

    Sydney, New South Wales, Australia Ampersand International Full time

    Legal Sydney Contract Insurance 22/5/2024 This role is responsible for the second line risk and compliance assurance activities which provide monitoring and evidence-based assurance on the design and operating effectiveness of the enterprise risk, compliance and governance frameworks and policies. The Head of Risk and Compliance Assurance will...

  • Head of Risk Management

    1 week ago

    Sydney, New South Wales, Australia Australian Payments Plus Full time

    The Game Changers:At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...

  • Manager, Risk

    1 week ago

    Sydney, New South Wales, Australia Bank of Queensland Full time

    About the RoleThe role of the Manager Risk - Third Parties has the primary accountability for providing risk advice and guidance, and for assisting Management in the analysis, identification, assessment, mitigation, management and reporting across all relevant risk matters, issues, and incidents within the third party stream of the Retail Banking Division,...

  • Head Of Solution Architecture

    1 week ago

    Sydney, New South Wales, Australia White Bay Full time

    An Australian owned, multi award winning Telco that takes pride upon being pioneers in delivering innovative telecom and technology solutions to their clients are currently seeking a visionary Head of Solution Architecture to lead their national team and drive groundbreaking advancements in their service offerings.Position PurposeThe Head of Solution...

  • Head Of Solution Architecture

    1 week ago

    Sydney, New South Wales, Australia White Bay Group Full time

    An Australian owned, multi award winning Telco that takes pride upon being pioneers in delivering innovative telecom and technology solutions to their clients are currently seeking a visionary Head of Solution Architecture to lead their national team and drive groundbreaking advancements in their service offerings.Position Purpose The Head of Solution...

  • Head of Solution Architecture

    1 week ago

    Sydney, New South Wales, Australia White Bay group Full time

    An Australian owned, multi award winning Telco that takes pride upon being pioneers in delivering innovative telecom and technology solutions to their clients are currently seeking a visionary Head of Solution Architecture to lead their national team and drive groundbreaking advancements in their service offerings.Position PurposeThe Head of Solution...

  • Risk Manager- Head Of Risk

    1 week ago

    Sydney, New South Wales, Australia Sigma Resourcing Pty Ltd Full time

    Risk Manager- Head of Risk & Compliance.6 months contract Rate: $1,200 to $1600/day + super Sydney CBD- Hybrid PURPOSEThis role is responsible for the second line risk and compliance assurance activities which provide monitoring and evidence-based assurance on the design and operating effectiveness of the enterprise risk, compliance and governance frameworks...

  • Head Of Risk

    1 week ago

    Sydney, New South Wales, Australia Credit Corp Full time

    About USCredit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment.We are an ASX200 listed company with over 2400 staff in multiple locations in Australia, USA and Philippines.We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers'...

  • Head of Operational Risk

    1 week ago

    Sydney, New South Wales, Australia QBE Full time

    Primary DetailsTime Type: Full timeWorker Type: Employee- Location: Sydney- Type: Permanent, full timeThe opportunityQBE's Australia Pacific (AUSPAC) Division is embarking on an enterprise digital transformation, which is fundamentally different to anything undertaken previously. The AUSPAC Modernisation will materially improve our customer, partner, and...

  • Head of Risk

    1 week ago

    Sydney, New South Wales, Australia Insignia Financial Full time

    Head of Risk - Investment Platforms Play a key role in the risk transformation of Insignia Financial Excellent opportunity for strategic risk leadership in this influential role Location agnosticThe RoleReporting to the General Manager Risk - Asset Management & Investments, you will play a key Line 2 risk role to achieve Insignia Financial's objectives in a...