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Collections Officer

3 months ago

Brisbane, Queensland, Australia Great Southern Bank Full time

About the role
As a collections officer, you are the first point of contact for customers with overdrawn or overdue accounts. You negotiate solutions and arrangements to assist our customers to bring their accounts up to date. You progress the accounts through the collections lifecycle and make recommendations for recovery action if indicated.

In addition, you take appropriate steps to ensure all processes and actions are compliant with the relevant legislation and guidelines.

The Collections & Recoveries team manages the end-to-end collections strategy for the arrears portfolio for all consumer products at Great Southern Bank.


About you

  • Previous experience in collections for a bank or other consumer lender
  • Previous experience managing accounts with arrears 90+ days is advantageous.
  • Proven ability to adapt to and manage work within multiple computer platforms.
  • Sound knowledge of retail financial services, including knowledge of relevant principles & legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).
  • Ability to work within the boundaries of compliance and recommend commercially practical solutions.
  • Ability to manage customer dissatisfaction and provide actionable solutions to problems.
  • Passionate about delivering a high level of service to achieve the best possible outcome for our customers.
  • Welldeveloped written and verbal communication skills.
  • Ability to listen and communicate with a variety of stakeholders.
  • A committed and enthusiastic team contributor.
  • Friendly, confident, and authentic even in challenging circumstances.
  • Proactive, accountable, organised and positive.

What's in it for you?
We want you to make an impact.

You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.


You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater.

You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great culture.

To help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing.

We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options.

Read more about these exciting benefits on our careers site

  • At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected._ _We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers._ _We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._
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