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Administration Officer- Identified

4 months ago

Brisbane, Queensland, Australia Queensland Health Full time

Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.

About the role

Permanent full time opportunity to provide administration support across all areas within Cancer Care Services (CCS) in Metro North Health (MNH) with a high degree of accuracy and within designated timeframes.

This role will also provide efficient administration and customer service for patients and professional disciplines with internal and external customers, whilst demonstrating understanding, empathy, patience, and a positive attitude.

About you

  • Receive and process release of information requests in accordance with relevant legislation, policy, and statutory requirements. This includes midlevel interpretation and communication of patient information contained within the electronic and historical medical record and by accessing other hospital information systems to authorised external enquirers.
  • Use clinical and information database systems (including HBCIS, Smart Referrals Workflow Solution, MediRecords, ESM scheduling system, ieMR, MOSAIQ and other Outpatient health systems) to undertake tasks such as: searching, recording and updating patient demographics, Medicare, GP, and admission details; tracking the movement of patient records (both historical and electronic); scheduling and rescheduling of appointments; and placing patient referrals on waiting lists, in accordance with MNH and CCS policies and guidelines.
  • Perform a wide range of administrative duties across all areas within CCS, which may include (but is not limited to) reception, referral centre, scheduling, medical records, billing, and call centre/switchboard services.
  • Continually seek ways to improve the service via personal development of professional skills.
Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

  • Rewarding career and development opportunities across a wide range of clinical and nonclinical areas
  • Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy worklife balance
  • Flexible working arrangements and competitive salary rates with annual incremental increases
  • Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Job ad reference number:
RBH570665

Close date:
Friday, 28th June 2024

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.