Digital Manager

2 weeks ago


Melbourne, Victoria, Australia kikki.K Full time
Through beautiful Swedish design, we inspire and empower people to live their best life every day

With the exciting news that we have joined the Brandbank Group, kikki.
K has found a new home alongside Seed Heritage, French Connection, allkinds, Commonry and Fine-Day.

Our dream continues stronger than ever, to inspire and empower people all over the world, in ways, to live their best life every day.


kikki.
K Digital Manager

We are thrilled to present a unique opportunity for a Digital Manager to join our Kikki.
K team.

As a Digital Manager, you will be responsible for ensuring the smooth operation of our online business and delivering outstanding customer experiences across all digital touchpoints.


Moreover, you will be accountable for:

  • Developing and maintaining automated customer journeys, including abandoned cart and post-purchase follow-up campaigns.
  • Collaborating with our group studio team to produce product photography and motion for each monthly product drop.
  • Analysing website and campaign data to identify opportunities for improvement and optimization and presenting recommendations to the wider team.
  • Working with the Digital Delivery team to build out new features and drive CRO related initiatives.
  • Overseeing the development and upload of website content and assets, including product descriptions, images, and videos.
  • Presenting trade results weekly to the broader team.
  • Working closely with the customer care team to identify and resolve customer issues and providing recommendations to improve the customer experience.
  • Staying up to date with industry trends and identifying opportunities to implement new tools or processes to improve the efficiency and effectiveness of the digital team.

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