NDIS Participant Engagement Senior Coordinator

2 weeks ago

City Of Stirling, Australia Specialist Disability Housing Full time
NDIS Participant Engagement Senior Coordinator

Aged & Disability Support (Community Services & Development)

We are a registered NDIS provider in Perth, Western Australia. We are committed to delivering quality and safe support services to people living with a disability, their families, and carers. Our aim is to help people with disability live comfortably and confidently in the community while turning their dreams into real opportunities. We support children, young people and families, people with disability, older people and people with mental illness.

About the Role

The organisation is a host of home accommodation services which enable people with disability who want to live independently by providing flexible options for living arrangements and tailoring supports to match the customer's and family or carer's needs.

Within this Role, your purpose is to provide support to our NDIS Participants including supervision to Our Service coordinators and Disability Support Workers located within the residence(s) and coordinate within the team to ensure smooth delivery of the services.

This position will ensure the completion of applicable administration tasks whilst ensuring the quality of NDIS disability services for all participants. This will enable our participant's' independent living in alignment with individual plans and the service offerings of the home portfolio (operating 24 hours per day, 7 days per week by our support workers). The regular timings for this role will be Monday to Friday 9am-5pm in our Balcatta Office.

Job Responsibilities

As Below, Job Responsibilities includes to support our Service Coordinators to ensure below service delivery is achieved smoothly.

  • Hybrid role involving administration, supervision and support hours.
  • Onboarding the new clients and ensuring that all the required tasks are fulfilled.
  • Creating the Service agreements and updating these when required.
  • Liaise with Support coordinators, families, clients, Pharmacy, GP, OT, Physio and other relevant team members to ensure the smooth service provisions.
  • Creating the full client profile in CRM and correctly entering the funding into the system.
  • Creating the service booking on My place portal for NDIA managed clients.
  • Supervise site operational activities, including client service delivery, site safety, customer care and safeguarding, site inventory and issue management.
  • Support the financial performance of the home service site through effective management of operating expenditure in line with budget.
  • Provide support to clients aligned to their personal plans, goals and any other requirements, including but not limited to all aspects of personal hygiene and living skills to ensure a safe and comfortable living environment is provided.
  • Supervision of a small team on a rotating roster to maintain effective site operations and resolve issues.
  • Ensure team member awareness of individual client's requirements.
  • Deliver and encourage others in the accurate documentation of all activities to ensure an accurate audit trail and maintenance of progress notes.
  • Medication Management and Behavior Support supervision and monitoring.
  • Ensure all the client's assessments are up to date and the organization is compliant in-service delivery as per NDIS quality and safeguard commission.
  • Monitoring of the internal, reportable incidents and Restrictive practices in the Organisation.
  • Report writing for NDIS plan reviews and assisting with the review process.
  • Assisting in continuous improvement of the policies and documents related to client's care needs.
  • Ensure continuous smooth service delivery for the clients throughout and assist with problem solving and completing all the requested tasks from the management.
  • Ensuring that the compliances are up to date as per NDIS Standards.
  • Assisting with Complaint handling to reach Participants satisfaction level and improve quality of services.
  • Receiving Daily reporting from Service Coordinators to be aware about all participants day to day services.
  • Supporting and Mentoring the Service Coordinator team on a daily basis to ensure smooth service delivery.
  • Certificate III in Disability and/or Certificate III in Individual Support or any relevant qualification to the related sector is desirable.
  • Demonstrated ability in assisting vulnerable people with relevant experience to identify goals and in assisting them to make the necessary choices and decisions to achieve these goals.
  • Demonstrated understanding of disability services provision and NDIS Quality & Safeguarding Framework or the ability to develop.
  • Ability to supervise the site operations and deliver services aligned with organizational policies and procedures.
  • Ability to manage conflict whilst remaining calm and alert.
  • Flexible and is able to work under pressure.

Required documents:

  • NDIS Screening Check
  • Current Working with Children
  • Valid Driver's License
  • Working rights in Australia, must be Permanent Resident or Aus/NZ Citizen
  • Covid-19 Infection control certificate
Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as an Engagement Coordinator?

Do you have a current NDIS Worker Screening Check?

Do you have a current Australian driver's licence?

Have you completed a qualification in disability?

Do you own or have regular access to a car?

Which of the following statements best describes your Covid-19 vaccination status?

What's your expected annual base salary?

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