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Clerical Officer

3 months ago

Sydney, New South Wales, Australia Northern Beaches Hospital Full time

About Northern Beaches Hospital
Operated by Healthscope, Northern Beaches Hospital (NBH) is located in Frenchs Forest, only 13kms north of Sydney CBD. The hospital is a contemporary 488 bed facility comprising of 60% public and 40% private beds.

Providing a wide range of health services to the local community, including Surgery, a 50 bed Emergency Department, Intensive Care, Birthing, Paediatrics, Cardiac, Mental Health, Dialysis, Cancer Centre and Outpatients.

NBH has 13 operating theatres, one hybrid/cardiac catheter theatre, two Catheter Laboratories and four endoscopy procedure rooms, all supported by a critical care unit which includes two intensive care wards.

Northern Beaches Hospital is a dedicated facility for all patients in the local area.

It was thoughtfully designed to optimise patient safety and overall experience, and to provide meaningful management and operational efficiencies that benefit everyone.

Key to the hospital's success is a highly skilled and expert team of staff who are supported by a comprehensive range of professional development opportunities.


About the Role

The main function of the ED Clerk is to ensure efficient and effective registration of all patients that present at the Emergency Department of Northern Beaches Hospital, greeting and welcoming patients and visitors as soon as they arrive at the ED reception desk, directing them to the appropriate area or person, or personally attending to their needs.

This is a 24/7 service and the role will be required to work the night duty shift 22:00-06:00.

  • Ensure reception desk is kept tidy and presentable and is attended to at all times.
  • Register patients in a timely manner
  • Confirm Medicare eligibility
  • Support the Patient Liaison & Admission teams where required and assist with the admission of patients from Emergency into the Hospital.
  • Certificate III in Health Administration or 2 years' experience in health administration roles (preferred)
  • Ability to work 24/7 rotating roster
  • Understanding of medical terminology would be an advantage
  • Intermediate skills in IT systems, in particular MSOffice and databases
  • Demonstrated experience of inpatient management systems e.g. WebPAS
  • Welldeveloped interpersonal skills
  • Aptitude to multitask and work to timelines
  • Trusted to maintain confidentiality
  • Demonstrated ability to work autonomously and within a team
  • Exceptional customer service, responding to patients and stakeholders in a timely, efficient, friendly and courteous manner
  • Good attention to detail
  • Fluency in English with welldeveloped oral and written communication
  • Good standard of computer literacy

Employee Benefits:
Our OneHealthscope rewards program gives you access to a range of wellness benefits, as well as discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport

  • Wellness benefits including a wide offering of holistic support through our Employee Assistance Program and free services including medical examination of employees and discounted Healthscope services for permanent Healthscope employees and members of their immediate family.
  • OneHealthscope rewards program with national deals and discounts for travel, health insurance and banking offers.
  • Variety of leave options and salary packaging, additional superannuation, Novated motor vehicle lease and Airline/Club membership

For further enquiries:
Sarah Atkinson, ED Administration Officer