Premium Account Executive

1 week ago

Melbourne, Victoria, Australia IG Group Limited Full time
Job Description: Premium Account Executive Company Overview

Looking for a career at a company that will support you, challenge you, and help you grow? At IG Group, we're the market leader in financial derivatives trading, focusing on innovation and advanced IT development. We take pride in being one of Britain's Top Employers, a recognition we aim to uphold.

Job Title: Premium Account Executive

This is a fantastic opportunity for top performers in sales and relationship management, currently in high-revenue client-facing roles, to join our Premium department at IG. You'll be showcasing your skills in servicing and enhancing the experience for our high-value clients.

The ideal candidate will have a solid track record in client management, excellent communication skills, and a proactive approach to their work. Managing your portfolio of clients to identify sales opportunities, you'll be driven to exceed expectations. Your responsibilities will also include executing client trades and mitigating business risks.

About Us

Let's clarify one thing - we are not Instagram, but we are a significant player in the financial industry. IG Group is a global company listed on the FTSE 250, comprising several forward-thinking fintech brands in the online trading and investing sector. We've been honored with numerous awards for our innovative platforms, products, and exceptional employee experiences. Our mission revolves around financial freedom, helping ambitious individuals achieve their goals. Over 400,000 users rely on our cutting-edge technology and platforms for trading their favorite financial products.

Did we mention we have a presence in 18 countries? When you join IG Group, you'll have the opportunity to collaborate with teams from various brands and work alongside people worldwide. Join us on this journey towards innovation and growth.

Your Role
  • Deliver outstanding service to high-value clients, the core of our business, while managing client exposure to mitigate risks for the company. This includes trade execution, handling client inquiries, engaging in market discussions, and fostering relationships to solidify client loyalty with IG.
  • Identify and pursue opportunities within your client base by establishing positive relationships, devising reactivation strategies, and expanding your network through existing managed clients and personal connections.
  • Demonstrate and uphold IG's values throughout your role, championing the company's strategic objectives.
Key Responsibilities
  • Manage a portfolio of clients, identifying and capitalizing on commercial prospects to maximize the potential of these accounts.
  • Source new business and cultivate relationships to drive business growth for IG through a successful client engagement journey.
  • Execute trades over the phone and hedge client positions through various platforms.
  • Organize and participate in both physical and virtual client events, devising creative strategies to engage and build rapport with clients across different regions in Australia.
  • Provide desk support to the Premium team through administrative duties and assist with handling inbound client queries.
  • Maintain accurate and timely records of client communications, meetings, and business agreements by documenting them in client databases.
Qualifications
  • Minimum of 3 years in a client-facing/relationship management role, demonstrating consistent performance and exceptional service delivery with a focus on generating new business.
  • Experience managing HNW clients and key accounts, meeting SLAs tailored to this client segment, and addressing any arising complaints effectively.
  • Prior experience in executing client trades in a fast-paced environment is crucial. Familiarity with DMA execution across international markets (ASX, NYSE, LSE, HK) is advantageous.
  • Thorough understanding of the Australian CFD and leveraged product industry.
  • Attention to detail and effective communication skills in high-pressure environments are essential.
  • Proficiency in client CRM software systems (preferably Salesforce) and familiarity with client contact systems.
  • Knowledge of trading platforms in the Australian leverage trading market is highly desirable.
Benefits
  • Performance-based incentives
  • Flexible work hours and remote work options
  • Company contributions to insurance and medical plans
  • Technical and leadership training focused on career development
  • Support for gym memberships and more
  • Participation in and creation of ESG initiatives through the IG Brighter Future Fund
  • 2 extra days off annually for voluntary activities
  • 1 additional day off to celebrate your birthday
  • State-of-the-art office amenities including a breakfast bar and more
Join Our Team

At IG Group, we offer more than just a job; we provide a platform for building a career. We encourage you to pursue opportunities, challenge yourself, and reach for your aspirations. With internal and external learning resources and the necessary support for your success, your growth knows no bounds. As we aim to expand globally, drive revenue growth, and deliver unparalleled trading experiences, we invite you to be a part of this exciting journey.

If you're eager to align with our values and drive innovation, take the next step.

Work Environment

Our hybrid working model combines the best of both worlds, fostering diversity, flexibility, and close connections that fuel innovation. You'll be welcomed into a diverse and inclusive workforce brimming with creative energy. Our employees often cherish our organizational culture that allows them to bring their authentic selves to work. We value individuals from various backgrounds, welcoming anyone who shares our vision and wants to contribute to our mission and strategy. If you're ready to make a difference while championing innovation, IG Group is the place for you.

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